> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# 短信和 10DLC

Zoom 呼叫中心通过发送消息联系人频道支持短消息服务（短信）（即文本消息）和多媒体消息服务（MMS）（即图片消息）。但是，要使用短信或符合使用短信的资格，商业版必须满足 [10位长代码（10DLC）合规性要求](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336)。有关此流程的更多信息，请参阅 [10DLC 常见问题解答 (FAQ)](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

账户启用短信后，建议账户管理员参阅 Zoom 的支持中心，以了解有关以下内容的更多信息 [为您的账户配置短信](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648)，例如如何为您的账户设置默认外拨短信号码、如何为队列启用或禁用外拨短信，以及呼叫中心用户的默认外拨短信队列。

{% hint style="info" %}
**注意**\
仅当商业版使用位于美国和加拿大的电话号码时，才需要 10DLC 营销活动。
{% endhint %}


---

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