> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md).
# 数据存储
Zoom 呼叫中心数据存储适用于 Zoom 呼叫中心录音、语音信箱以及托管在资源库中的资产。账户管理员可以通过以下方式确定当前 Zoom 呼叫中心的存储消耗： [存储报告](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md#storage-report).
每个 Zoom 呼叫中心许可证都包含基础存储容量，该容量因许可证类型（专属或并发）和级别（基础版、高级版或旗舰版）而异。下表详细说明了每种许可证类型和级别的存储容量，并会随着购买的许可证数量增加而扩展：
| 基础版 | 高级版 | 旗舰版 |
|---|
| 专属许可证 | 10GB | 20GB | 30GB |
| 并发许可证 | 15GB | 30GB | 45GB |
Zoom 呼叫中心数据存储会在每个许可证之间汇聚，并且仅适用于该服务。例如，请看下表：
| 许可证类型 / 级别 | 每个许可证存储容量 | 许可证数量 | 总池化存储（仅呼叫中心） |
| ---------- | --------- | ----- | ------------ |
| 专属许可证，基础版 | 10 GB | 10 | 100 GB |
| 专属许可证，高级版 | 20 GB | 10 | 200 GB |
| 并发许可证，旗舰版 | 45 GB | 10 | 450 GB |
此池化容量仅专用于 Zoom 呼叫中心（录音、语音信箱、资源库），不会与其他 Zoom 服务的存储合并。
如有需要，Zoom 呼叫中心客户还可以购买额外存储作为附加组件，因为如果超出您的账户存储配额，可能会产生超额费用。如果这适用于您的业务，请联系您的 Zoom 账户团队以了解更多有关购买额外存储的信息。
{% hint style="danger" %}
**警告**\
除超额费用外，超出账户分配的存储空间还可能导致以下内容被删除： **录音** 按先进先出的原则。这不适用于语音信箱或其他录制资产。
{% endhint %}
有关以下内容的更多信息，请参阅 Zoom 的支持中心： [管理 Zoom 呼叫中心存储](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0057885)，其中包括一个矩阵，可按每分钟或每小时估算各类媒体的存储消耗。
---
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