> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md).

# 数据存储

Zoom 呼叫中心数据存储适用于 Zoom 呼叫中心录音、语音信箱以及托管在资源库中的资产。账户管理员可以通过 [存储报告](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md#storage-report).

每个 Zoom 呼叫中心许可证都包含基础存储容量，该容量会因许可证类型（按名或并发）和层级（Essentials、Premium 或 Elite）而异。下表详细说明了每种许可证类型和层级的存储容量，并会根据购买的许可证数量进行扩展：

|           | 基础版  | 高级版  | 精英版  |
| --------- | ---- | ---- | ---- |
| **按名许可证** | 10GB | 20GB | 30GB |
| **并发许可证** | 15GB | 30GB | 45GB |

如有需要，Zoom 呼叫中心客户还可以购买额外存储作为附加组件，因为如果您超出账户的存储配额，可能会产生超额费用。如果这适用于您的业务，请与您的 Zoom 账户团队联系，了解有关购买额外存储的更多信息。

{% hint style="danger" %}
**警告**\
除了超额费用之外，超出账户分配的存储空间还可能导致删除 **录音** 并按先进先出的原则处理。这不适用于语音信箱或其他录制资产。
{% endhint %}

有关更多信息，请参阅 Zoom 的支持中心 [管理 Zoom 呼叫中心存储](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0057885)，包括一个用于按分钟或按小时估算每种媒体存储消耗的矩阵。


---

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