> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md).

# 自动 QM 配置

管理员可以从以下位置配置自动化规则： **质量管理** Zoom 呼叫中心 设置中的选项卡。

设置 Auto QM：

1. 浏览至\
   **管理员门户 > 呼叫中心管理 > 质量管理 > 添加自动化**.
2. 使用以下内容定义规则条件：
   * 指标，包括：
     * 电话号码
     * 姓名
     * 队列
     * 处置
     * 互动得分
     * 情感得分
     * 频道
     * 坐席
     * 时长
     * 从
     * 到
     * 语言
     * 方向
     * 主题
     * 指标
   * 情感
3. 选择一个评估操作：
   * 分配给评估员
   * 使用 AI 评分
   * 排队等待人工审核
4. 定义评估时间窗口：
   * 实时
   * 每日
   * 设上限
   * 等等

![带有评分规则逻辑的 QM 自动化 UI](/files/7608f1ae89c6010f0ee0745c8b193ea619a3850d)

## 许可证详情

Auto QM 作为 Zoom 质量管理模块中的一项在线功能/特性提供， **Zoom 质量管理** 模块，它是 Zoom 呼叫中心 的一个可选附加组件， **Zoom 呼叫中心**.

Auto QM 包含在 Zoom 呼叫中心 Elite 版中，或者可以作为独立的按席位许可证购买。必须启用 Zoom 质量管理模块，Auto QM 才能运行。

有关许可证或启用详情，请联系您的 Zoom 账户团队。


---

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