> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md).

# 自动 QM 配置

管理员可以从 **质量管理** Zoom 呼叫中心设置中的选项卡。

设置 Auto QM：

1. 在 [**管理员中心**](https://zoom.com/account)中，转到 **CX 管理** → **呼叫中心** → **质量管理** → **添加自动化**.
2. 使用以下内容定义规则条件：
   * 指标，包括：
     * 电话号码
     * 名称
     * 队列
     * 处置
     * 互动评分
     * 情感评分
     * 频道
     * 坐席
     * 持续时间
     * 从
     * 到
     * 语言
     * 方向
     * 主题
     * 指标
   * 情感倾向
3. 选择一个评估操作：
   * 分配给评估员
   * 使用 AI 评分
   * 排队进行人工审核
4. 定义评估窗口：
   * 实时
   * 每日
   * 封顶
   * 以及更多

![带有评分规则逻辑的 QM 自动化 UI](https://2325962437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2Fgit-blob-776f2e20beb73ebdeeedecfc84f47bd8bd73772b%2Fautomation_rule_setup.png?alt=media)

## 许可证详情

Auto QM 可作为以下内容中的一项功能在线提供： **Zoom 质量管理** 模块，它是一个可选附加组件，适用于 **Zoom 呼叫中心**.

Auto QM 包含在 Zoom 呼叫中心 Elite 中，或者可以作为独立的按席位许可证购买。必须启用 Zoom 质量管理模块，Auto QM 才能运行。

有关许可证或启用详情，请联系您的 Zoom 账户团队。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.