> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md).

# 将 Zoom 呼叫中心功能集成到您的网站中

本主题讨论 Zoom 呼叫中心 (ZCC) 聊天、视频通话、定时回拨、Cobrowse 和 Zoom Virtual Agent。

在当今的数字环境中，客户参与是业务成功的关键。将网页聊天、视频通话、CoBrowse 和定时回拨等交互式功能集成到您的网站中，可以显著提升用户体验。本文将讨论将 Zoom 呼叫中心 功能无缝集成到您的站点中，并全面概述在您的网站上实施这项技术的关键概念和重要方面。

本文将涵盖以下主要功能。

* **Zoom 呼叫中心网页聊天：** 允许网站访客与呼叫中心坐席进行实时聊天，从而提高响应速度和支持。
* **Zoom Virtual Agent：** 利用由 AI 驱动的 Zoom Virtual Agent (ZVA) 高效处理传入请求。ZVA 可以帮助处理常见咨询，从而允许人工坐席专注于更复杂的问题。
* **Zoom 呼叫中心视频通话：** 允许网站访客与坐席发起视频通话，并具备屏幕共享和远程控制功能——非常适合更复杂的问题。
* **Zoom 呼叫中心定时回拨：** 让网站客户可以通过语音或视频渠道灵活请求回拨，从而在他们方便时获得支持。
* **Zoom 呼叫中心 Cobrowse：** 促进网站客户与呼叫中心坐席之间的联机协作浏览会话，使坐席能够实时引导客户浏览网站。

为了满足您的特定业务需求，您可以灵活地在您的网站上实施这些功能的任意组合。

***

### 网页聊天和视频配置

开始使用 Zoom CX 功能。

{% content-ref url="/pages/890f59d504e1fe8571211c05d73a3814c703d82e" %}
[网页聊天和视频配置任务](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
{% endcontent-ref %}

***

### 安排回拨、Cobrowse 和 Zoom CX Web SDK

了解更多关于安排回拨、实施 Cobrowse 以及如何利用 Zoom CX Web SDK。

{% content-ref url="/pages/8b46be2d3ab3d27544752623887f3cc3c0d486fa" %}
[计划回呼、Cobrowse 和 Zoom CX Web SDK](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md?ask=<question>&goal=<endgoal>
```

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