> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md).

# 将 Zoom 呼叫中心功能集成到您的网站中

本主题讨论 Zoom 呼叫中心 (ZCC) 聊天、视频通话、安排回调、CoBrowse 和 Zoom Virtual Agent。

在当今的数字化环境中，客户参与对于商业版成功至关重要。将 Web 聊天、视频通话、co-browse 和安排回调等交互式功能集成到您的站点中，可显著提升您站点上的用户体验。本文将讨论将 Zoom 呼叫中心功能无缝集成到您的站点中的方法，并全面概述在您的站点上实施这项技术的关键概念和重要方面。

本文将涵盖以下关键功能。

* **Zoom 呼叫中心 Web 聊天：** 启用站点访问者与呼叫中心坐席进行实时聊天，提升响应速度和支持。
* **Zoom Virtual Agent：** 利用 AI 驱动的 Zoom Virtual Agent (ZVA) 高效处理传入请求。ZVA 可以协助处理常见咨询，使人工坐席能够专注于更复杂的问题。
* **Zoom 呼叫中心视频通话：** 允许站点访问者发起与坐席的视频通话，并提供屏幕共享和远程控制功能——非常适合更复杂的问题。
* **Zoom 呼叫中心安排回调：** 为站点客户提供通过语音或视频渠道请求回拨的灵活性，因此支持可在他们方便的时候在线。
* **Zoom 呼叫中心 CoBrowse：** 促进站点客户与呼叫中心坐席之间的协同浏览会话，使坐席能够实时引导客户浏览站点。

为满足您的特定商业版需求，您可以灵活地在您的站点上实施这些功能的任意组合。

***

### Web 聊天和视频配置

开始使用 Zoom CX 功能。

{% content-ref url="/pages/890f59d504e1fe8571211c05d73a3814c703d82e" %}
[网页聊天和视频配置任务](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
{% endcontent-ref %}

***

### 安排回调、CoBrowse 和 Zoom CX Web SDK

了解有关安排回调、实施 CoBrowse 以及如何利用 Zoom CX Web SDK 的更多信息。

{% content-ref url="/pages/8b46be2d3ab3d27544752623887f3cc3c0d486fa" %}
[计划回拨、CoBrowse 和 Zoom CX Web SDK](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md?ask=<question>&goal=<endgoal>
```

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