> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).
# 频道负载监控
主管可以访问 CX 分析 仪表板和报告，以查看全面的频道负载信息，因为这些详细数据不会显示在标准状态视图中。
**主管应监控的内容**:
* 按频道类型划分的当前参与计数
* 进入占用状态前的剩余容量
* 特定频道的利用模式
* 占用规则的有效性和优化机会
**分析最佳实践**:
主管不应仅仅统计“就绪”坐席，而应：
1. 了解其团队已配置的占用规则
2. 监控不同坐席配置文件中的参与容量设置
3. 分析频道负载分布和模式
4. 利用全面的分析来做出人员配置和路由决策
---
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