> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).

# 频道负载监控

主管可以访问 CX 分析 仪表板和报告，以查看全面的频道负载信息，因为这些详细数据不会显示在标准状态视图中。

<div align="left"><figure><img src="https://2325962437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2Fgit-blob-7c4722f685a5f6f6df13c0c4690328b9006b6afc%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure></div>

**主管应监控的内容**:

* 按频道类型划分的当前参与数量
* 达到占用状态前的剩余容量
* 特定频道的利用模式
* 已占用规则的有效性和优化机会

**分析最佳实践**:

主管不应仅仅统计“就绪”坐席，而应：

1. 了解为其团队配置的已占用规则
2. 监控不同坐席配置文件中的参与容量设置
3. 分析频道负载分布和模式
4. 使用全面的分析来做出人员配置和路由决策


---

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