> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu.md).

# 商业版服务

- [Zoom 呼叫中心](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center.md): 欢迎使用 Zoom 呼叫中心文档
- [Zoom 客户体验蓝皮书](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience.md): 一份全面的端到端技术指南——如果您更喜欢，也可以称为白皮书——面向 Zoom 客户体验（CX）套件。
- [概览](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview.md)
- [功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [附加组件](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [架构](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [SIP 区域](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [安全标准](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [许可证](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [网络](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [组件](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [渠道](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [流程](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [队列和技能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [路由配置文件](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [资源库和处置](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [等待室、语音信箱和调查](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [在 ZCC 中构建您的系统（建议）](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [坐席体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [使用 Zoom Workplace 应用](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [互动处理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Zoom AI 功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [AI 专家辅助功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom 劳动力管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Zoom 质量管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [主管体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [通话监控](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom 劳动力管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Zoom 质量管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom 呼叫中心报告和实时分析](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [管理员体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Zoom 呼叫中心角色](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [管理呼叫路由和电话号码](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [管理和分配用户许可证、权益和信息](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [短信和10DLC](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [活动管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [偏好设置](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [AI 专家辅助](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse、集成和地址簿](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [日志](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [数据存储](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [询问 QM](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [自动 QM 配置](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [分析和报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX 分析](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [旧版 Zoom 呼叫中心账户级报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [旧版 Zoom 呼叫中心实时报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [旧版 Zoom 呼叫中心历史报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [旧版 Zoom 呼叫中心仪表板](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom 劳动力管理报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Zoom 质量管理报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Zoom Virtual Agent 报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [API](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/apis.md)
- [隐私、安全和合规性](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [迁移策略](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [备注](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/notes.md)
- [故障排除](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [专家洞见](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights.md): 帮助您通过分步教程，在 Zoom 应用程序中完成特定技术目标或流程。
- [坐席桌面部署选项](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): 作者：Justin Steinberg
- [使用基于技能的路由进行坐席选择](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): 作者：Craig Letheren
- [WhatsApp 商业版发送消息集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): 作者：Mehdi Jatlaoui
- [PCI 合规性](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/pci-compliance.md): 作者：Ben DeStephen
- [按一天中的时间和营业时间路由](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): 作者：Justin Steinberg
- [CX 分析入门](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): 作者：Craig Letheren
- [集成交互数据](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-engagement-data.md): 作者：Justin Steinberg
- [将 Zoom 呼叫中心功能集成到您的网站中](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): 作者：Justin Steinberg
- [网页聊天和视频配置任务](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [活动](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [高级功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [计划回拨、Cobrowse 和 Zoom CX Web SDK](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [自定义用户聊天支持体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): 作者：Maggie Munson
- [构建您的聊天体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [配置坐席忙碌规则](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): 作者：Bhargav Kode 和 Justin Steinberg
- [配置示例](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [最大并发互动容量](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [频道负载监控](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [实施最佳实践](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [劳动力管理集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [使用工作项统一实时和异步工作](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): 由 Justin Steinberg 撰写
- [带自定义字段的无代理拨号器](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/dai-zi-ding-yi-zi-duan-de-wu-dai-li-bo-hao-qi.md): 由 Justin Steinberg 撰写
- [自定义措施](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/zi-ding-yi-cuo-shi.md): 作者：Craig Letheren
- [互动简报主视觉使用场景](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/hu-dong-jian-bao-zhu-shi-jue-shi-yong-chang-jing.md): 作者：Craig Letheren
- [Zoom 质量管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management.md): 欢迎查阅 Zoom 质量管理文档
- [质量管理说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer.md)
- [概览](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/overview.md): 本节概述 Zoom 质量管理。
- [洞察](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/insights.md): 本节讨论质量管理提供的各种洞察。
- [绩效管理工具](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [账户管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/account-management.md): 本节介绍如何设置和管理您的账户。
- [限制](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/limitations.md): 本页提供有关质量管理限制的信息。
- [专家洞见](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/expert-insights.md): 帮助您通过分步教程，在 Zoom 应用程序中完成特定技术目标或流程。
- [使用不同语言](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): 由 Rick Arps 撰写
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator.md): 欢迎查阅 Zoom Revenue Accelerator 文档。
- [Zoom Revenue Accelerator 说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): 本页概述 Zoom Revenue Accelerator（ZRA）。
- [ZRA 的工作原理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): 本页讨论 Zoom Revenue Accelerator（ZRA）的工作原理。
- [ZRA 要求](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): 本页讨论 Zoom Revenue Accelerator（ZRA）的要求。
- [ZRA 集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): 本页讨论 Zoom Revenue Accelerator（ZRA）的集成。
- [ZRA 用户体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的用户体验。
- [ZRA 的管理员注意事项](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): 本页讨论 Zoom Revenue Accelerator（ZRA）的管理员关注事项。
- [ZRA 中的数据隐私和安全](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): 本页讨论 Zoom Revenue Accelerator（ZRA）的数据隐私和安全。
- [ZRA 限制](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): 本页讨论 Zoom Revenue Accelerator（ZRA）的限制。
- [Zoom 劳动力管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management.md): 欢迎查阅 Zoom 劳动力管理文档
- [劳动力管理说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer.md)
- [核心概念](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer/core-concepts.md): 本节讨论 Zoom 劳动力管理的核心概念。建议账户和安排管理员在使用产品前阅读本节，以了解每个核心概念。
- [管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [坐席体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer/agent-experience.md): 本节简要概述劳动力管理中的座席体验。
- [专家洞见](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/expert-insights.md): 帮助您通过分步教程，在 Zoom 应用程序中完成特定技术目标或流程。
- [活动到状态映射](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): 由 Rick Arps 撰写


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