> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu.md).

# 商业版服务

- [Zoom 呼叫中心](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center.md): 欢迎查看 Zoom 呼叫中心文档
- [Zoom Customer Experience 蓝皮书](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience.md): 一份全面、端到端的技术指南——如果你更喜欢，也可以称之为白皮书——适用于 Zoom Customer Experience (CX) 套件。
- [概述](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview.md)
- [功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [附加组件](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [架构](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [SIP 区域](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [安全标准](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [许可证](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [网络](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [组件](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [渠道](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [流程](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [队列和技能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [路由配置文件](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [素材库和处理结果](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [等候室、语音信箱和调查](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [在 ZCC 中构建您的系统（建议）](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [坐席体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [使用 Zoom Workplace 应用](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [互动处理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Zoom AI 功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [AI Expert Assist 功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom 劳动力管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Zoom 质量管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [主管体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [通话监控](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom 劳动力管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Zoom 质量管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom 呼叫中心报告和实时分析](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [管理员体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Zoom 呼叫中心角色](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [管理呼叫路由和电话号码](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [管理和分配用户许可、权益和信息](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [短信和 10DLC](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [活动管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [首选项](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [AI Expert Assist](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse、集成和通讯录](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [日志](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [数据存储](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [询问 QM](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [自动 QM 配置](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [分析和报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX 分析](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [旧版 Zoom 呼叫中心账户级报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [旧版 Zoom 呼叫中心实时报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [旧版 Zoom 呼叫中心历史报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [旧版 Zoom 呼叫中心仪表板](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom 劳动力管理报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Zoom 质量管理报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Zoom Virtual Agent 报告](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [CX 洞察](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/cx-insights.md)
- [API](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/apis.md)
- [隐私、安全和合规性](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [迁移策略](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [注释](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/notes.md)
- [故障排除](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [专家洞察](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights.md): 帮助您逐步完成在 Zoom 应用程序中某个特定技术目标或流程的教程。
- [坐席桌面部署选项](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): 由 Justin Steinberg 撰写
- [使用基于技能的路由进行坐席选择](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): 由 Craig Letheren 撰写
- [WhatsApp 商业版发送消息集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): 由 Mehdi Jatlaoui 撰写
- [PCI 合规性](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/pci-compliance.md): 由 Ben DeStephen 撰写
- [按日期时间和营业时间路由](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): 由 Justin Steinberg 撰写
- [CX 分析入门](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): 由 Craig Letheren 撰写
- [集成交互数据](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-engagement-data.md): 由 Justin Steinberg 撰写
- [将 Zoom 呼叫中心功能集成到您的网站](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): 由 Justin Steinberg 撰写
- [Web 聊天和视频配置任务](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [活动](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [高级功能](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [定时回拨、Cobrowse 和 Zoom CX Web SDK](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [自定义用户聊天支持体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): 由 Maggie Munson 撰写
- [构建您的聊天体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [配置坐席繁忙规则](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): 由 Bhargav Kode 和 Justin Steinberg 编写
- [配置示例](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [最大并发互动容量](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [频道负载监控](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [实施最佳实践](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [劳动力管理集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [使用工作项统一实时和异步工作](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): 由 Justin Steinberg 编写
- [带自定义字段的无坐席拨号器](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/agentless-dialer-with-custom-fields.md): 由 Justin Steinberg 编写
- [自定义指标](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/custom-measures.md): 由 Craig Letheren 撰写
- [互动简报 Hero 用例](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/expert-insights/engagement-brief-hero-use-cases.md): 由 Craig Letheren 撰写
- [Zoom 质量管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management.md): 欢迎使用 Zoom 质量管理文档
- [质量管理说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer.md)
- [概述](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/overview.md): 本节概述 Zoom 质量管理。
- [洞察](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/insights.md): 本节讨论质量管理提供的各种洞察。
- [绩效管理工具](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [账户管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/account-management.md): 本节介绍如何设置和管理您的账户。
- [限制](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/limitations.md): 本页提供有关质量管理限制的信息。
- [专家洞察](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/expert-insights.md): 帮助您逐步完成在 Zoom 应用程序中某个特定技术目标或流程的教程。
- [使用不同语言](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): 由 Rick Arps 撰写
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator.md): 欢迎使用 Zoom Revenue Accelerator 文档。
- [Zoom Revenue Accelerator 说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): 本页概述 Zoom Revenue Accelerator（ZRA）。
- [ZRA 的工作原理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的工作原理。
- [ZRA 要求](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的要求。
- [ZRA 集成](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的集成。
- [ZRA 用户体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的用户体验。
- [ZRA 管理员注意事项](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): 本页讨论 Zoom Revenue Accelerator（ZRA）中管理员的注意事项。
- [ZRA 中的数据隐私和安全](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的数据隐私和安全。
- [ZRA 限制](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): 本页介绍 Zoom Revenue Accelerator（ZRA）的限制。
- [Zoom Virtual Agent](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-virtual-agent.md): 欢迎使用 Zoom Virtual Agent 文档
- [Zoom Virtual Agent 说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-virtual-agent/zoom-virtual-agent-explainer.md): 探索 Zoom Virtual Agent 的语音和聊天架构、配置、集成、行为和分析。
- [Zoom 劳动力管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management.md): 欢迎使用 Zoom 劳动力管理文档
- [劳动力管理说明](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer.md)
- [核心概念](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer/core-concepts.md): 本节讨论 Zoom 劳动力管理的核心概念。建议账户和安排管理员阅读本节，以在使用产品前了解每个核心概念。
- [管理](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [坐席体验](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/workforce-management-explainer/agent-experience.md): 本节简要概述劳动力管理中的坐席体验。
- [专家洞察](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/expert-insights.md): 帮助您逐步完成在 Zoom 应用程序中某个特定技术目标或流程的教程。
- [活动到状态映射](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): 由 Rick Arps 撰写


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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

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```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.