> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/zoom-workplace/zoom-phone/zoom-phone-bluepaper/troubleshooting.md).

# 疑難排解

### 網路連線測試工具

Mac 和 Windows 版 Zoom Workplace 桌面應用程式內建網路連線測試工具，可確認使用者的裝置能否順利與 Zoom Phone 的資料中心通訊。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVMKsb8V7DAjZ4_C1LWaXeHCKWFVlieZWNDLq0uqznzLxPwzSSGpcuVoVg-b06Ggp2JVa0eWz2aZUWTrlYQUj7zV24JA7LSbYdSiWWBRzyiNU-kNZfPmZCDEXX1mRuKHMpouZbV5bVIu1uw5tYulQ?key=gORaE6vjeZ6i7Y4PGyLKfw" alt=""><figcaption><p>使用網路連線工具的電話測試範例。</p></figcaption></figure>

#### <mark style="color:藍色;">Windows 版 Zoom Phone 網路連線測試</mark>

若要在 Zoom Workplace Windows 桌面應用程式上執行 Zoom Phone 網路連線測試，請執行以下步驟：\\

1. 在桌面上開啟 Zoom Workplace 應用程式。
2. 按下 **Ctrl+Alt+Shift+D** 以開啟網路診斷工具（需要 5.13.10 或更高版本）。
3. 按一下 **電話測試** 選項。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcu9YSYWsEG8iruI5ujdbOGnpHAvQSz2WLtyKDCtnM4czASGanA-7laDQ7jBZU-BSVvaAzev01jBDWMwALhKZOml6dgcqO_3KSBRYsYmoD85VPaPTcTB9DOOCbK9iWF4MVpFNGpgyCMJ2dSL44M5sM?key=gORaE6vjeZ6i7Y4PGyLKfw" alt=""><figcaption><p>電話測試位置的圖片。</p></figcaption></figure>

4. 在下一個畫面中，按一下「測試」。
5. 完成後會顯示結果。

#### <mark style="color:藍色;">Mac 版 Zoom Phone 網路連線測試</mark>

若要在 Zoom Workplace Mac 桌面應用程式上執行 Zoom Phone 網路連線測試，請執行以下步驟：

1. 在桌面上開啟 Zoom Workplace 應用程式。
2. 按下 Cmd+Option+Shift+D 以開啟網路診斷工具（需要 5.13.10 版本）。
3. 按一下「電話測試」選項。
4. 在下一個畫面中，按一下「測試」。
5. 完成後會顯示結果。

### 常見問題

建議使用者參閱 Zoom 支援中心，查看 [常見問題](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0065328).

### Zoom Phone 疑難排解

如果使用者遇到 Zoom Phone 錯誤代碼問題，或需要一般疑難排解支援，建議查看 Zoom 支援中心的 [疑難排解協助](https://support.zoom.com/hc/en/category?id=kb_category\&kb_category=ece4f6168720391089a37408dabb3553)。對於支援中心未列出的其他問題，歡迎 [提交工單](https://support.zoom.com/hc/en/new-request?id=new_request\&sys_id=cb06ab4b8702255089a37408dabb3555) 給 Zoom 支援。


---

# Agent Instructions
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## Querying This Documentation
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```

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