> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/limitations.md).

# 限制

本頁提供有關 Quality Management 限制的資訊。

#### <mark style="color:藍色;">品質管理目前不適用於某些高度受監管的產業，或 Zoom for Government</mark>

品質管理目前不適用於可能有特定合規要求的高度受監管產業。此外，目前品質管理也不適用於 Zoom for Government 客戶。

#### <mark style="color:藍色;">品質管理與端對端加密（E2EE）會議或電話通話不相容</mark>

[端對端加密](https://support.zoom.us/hc/en-us/articles/360048660871-End-to-end-E2EE-encryption-for-meetings) （E2EE）會議和電話通話不支援雲端錄製或即時轉錄，作為服務的一部分。因此，E2EE 會議和電話通話與品質管理分析不相容。

#### <mark style="color:藍色;">自動 QM 有授權、轉錄和監督要求</mark>

自動 QM 需要 Zoom Contact Center Elite 授權，或單獨購買 Auto QM。準確的 AI 評估取決於轉錄品質。可能需要初始設定與校準期。AI 評估應由主管審閱，以取得脈絡。

#### <mark style="color:藍色;">Ask QM 有存取、準確性和工作階段要求</mark>

Ask QM 需要帳戶擁有者或管理員權限才能完整使用。自然語言處理的準確性取決於查詢複雜度。整合功能可能因第三方系統而異。工作階段脈絡僅會保留在個別查詢工作階段中。


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