> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer.md).

# 品質管理說明

Zoom Quality Management 運用人工智慧與機器學習驅動的轉錄與錄音分析，支援聯絡中心營運、客服人員績效及客戶滿意度。透過包含情緒分析、詳細績效指標、AI 主題與可自訂指標等全面洞察，Quality Management 能讓主管與管理員找出可改善之處，並主動解決問題。

Quality Management 也包含 Auto QM，可提供由 AI 驅動的自動評估，以及 Ask QM，提供對話式 AI 介面功能。

如需更多關於 Quality Management 的資訊，請繼續閱讀；之後請與您的 Zoom 帳戶團隊聯絡。

{% content-ref url="/pages/24f624ccc2ce37c62491328265819cb6b563701f" %}
[概觀](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/044de6d41630105bdc936873355bf4300c3f54c5" %}
[洞察](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/175ed54c7ff9ff5860356b5e447fc24a036a4bce" %}
[績效管理工具](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/4d2a23622a1cc9fd1611ed44cbf20c4067e7f9a4" %}
[帳戶管理](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/57e53ddb90d3725ce02f321124f769199d706863" %}
[限制](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
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```

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