> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer.md).

# Zoom Quality Management

Zoom 品質管理運用人工智慧與機器學習驅動的轉錄和錄音分析，支援聯絡中心營運、客服人員績效以及客戶滿意度。透過包含情緒分析、詳細績效指標、AI 主題和可自訂指標在內的全面洞察，品質管理可讓主管和管理員找出需要改進的領域，並主動解決問題。

品質管理也包含 Auto QM，可進行由 AI 驅動的自動評估，以及 Ask QM，提供對話式 AI 介面功能。

如需有關品質管理的更多資訊，請繼續閱讀；接著請與您的 Zoom 帳戶團隊聯絡。

{% content-ref url="/pages/24f624ccc2ce37c62491328265819cb6b563701f" %}
[概覽](/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/044de6d41630105bdc936873355bf4300c3f54c5" %}
[洞察](/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/175ed54c7ff9ff5860356b5e447fc24a036a4bce" %}
[績效管理工具](/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/4d2a23622a1cc9fd1611ed44cbf20c4067e7f9a4" %}
[帳戶管理](/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/57e53ddb90d3725ce02f321124f769199d706863" %}
[限制](/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/e9dbd2ac750931ba9b206208a1d3bd893df164c0" %}
[專家見解](/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/quality-management-explainer.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.