> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer.md).

# 品質管理說明

Zoom 品質管理運用人工智慧與機器學習驅動的轉錄及錄音分析，支援客服中心營運、客服人員表現與客戶滿意度。透過包含情緒分析、詳細效能指標、AI 主題，以及可自訂指標在內的完整洞察，品質管理可協助主管與管理員找出需要改進的領域，並主動處理問題。

品質管理也包含 Auto QM，可進行由 AI 驅動的自動評估，以及 Ask QM，提供對話式 AI 介面功能。

若要進一步了解品質管理，請繼續閱讀；之後請與您的 Zoom 帳戶團隊聯絡。

{% content-ref url="/pages/24f624ccc2ce37c62491328265819cb6b563701f" %}
[概覽](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/044de6d41630105bdc936873355bf4300c3f54c5" %}
[洞察](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/175ed54c7ff9ff5860356b5e447fc24a036a4bce" %}
[績效管理工具](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/4d2a23622a1cc9fd1611ed44cbf20c4067e7f9a4" %}
[帳戶管理](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/57e53ddb90d3725ce02f321124f769199d706863" %}
[限制](/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.