> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md).

# 元件

本節提供 Zoom Contact Center 可用核心元件的概覽。本節所提供的資訊旨在從整體角度介紹概念，並讓您了解各個部分如何彼此配合。基於此，讀者應注意，雖然從整體大局、聚焦於較大的基礎架構部分來看，這項產品很容易理解，但這些相同的部分通常是由必須先建立的小部分所組成。也就是說，本節內容是以正向方式介紹核心概念，但這些部分若要運作，實際上必須以反向方式建置。關於這一點的更多資訊會在以下的 [建置您的系統章節](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md).

### 概覽

以下圖表提供 Zoom Contact Center 元件的概覽。第一張圖以最廣泛的層面提供其元件的高層概覽，旨在讓您對此產品有基本理解。第二張圖則提供相同元件的詳細視圖，展示底層各部分如何促成此產品更大的結構。

#### <mark style="color:藍色;">概覽圖 - 高階層級</mark>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcVlagFfF2J30zbW0r8gC17zmlkoQg_-rXCv7f_bPBcozxmhhIJha3WUBdWn3kS5vqLKa4KFHFUS6on7LOy3IIK-3NYL1cvmJ9A9sgCkriXWUAKFCEtf_yLUSL4SiXjpUkF5b-TkA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

#### <mark style="color:藍色;">概覽圖 - 詳細層級</mark>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeAfjQOV_XUlkfVmlr5aqiMTwLYRgz8y4T8lUBi8U4wai-0n0HG4B6D3bMSwrH8wHeWZbIQ0sEGIkiGrTGUaQr38XIkg5AUy6Lx_w7qOi-s7FX2ObFkUHAuvtJIYvGNsJMmWsp5ww?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.