> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md).

# Zoom Contact Center 報表與即時分析

{% hint style="info" %}
**注意**

請參閱 [分析與報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) 其他資訊的章節。
{% endhint %}

### 關於看板的特別說明

看板是數位顯示裝置，可即時更新聯絡中心的關鍵效能指標，例如來電量、等待時間和客服人員可用性。看板能讓主管與客服人員清楚掌握中心狀態與整體績效，且通常會公開展示，方便整個團隊輕鬆監控。

鑑於看板在支援營運認知方面扮演重要角色，本章節旨在強調 [即時看板](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md#wallboards) 作為「報表與即時分析」章節中的一項重要功能。

如需更多關於 [自訂看板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227).

{% hint style="info" %}
**注意**\
看板需要驗證才能存取並使用動態連結，因此 URL 會定期變更。
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd4_iiO65H63JU9W0wpkdQM58peUOEpjAkZbQLAKHS7N71r6IhK-eYT50KEx5w-kwkseFcJooSOP4dfHuYGnRyAkbj6uuFVVS3FzYWQpSpagpJ4aEvC7hPF2X7PQ7nIyUp2INSo?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdDD3l2a8B92k5XSfwY76aMUOnUQOHrhzyu2iMe5zBCCxWtoelrpWZ4pC2PzVkLFqEojTjN796_2OnEbdIy4_GtF1ymovDVjR25N1Kd3XJdxfK2buGEWFV-AZwEr1K8d74wXHw2yA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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