> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# 主管體驗

本節概述 Zoom Contact Center、Zoom Workforce Management 與 Zoom Quality Management 中的主管體驗。閱讀本節後，您應能熟悉使用這些產品的核心常用工具與功能。

### 使用 Zoom Workplace 應用程式

與客服人員類似，要在 Zoom Workplace 應用程式中使用 Zoom Contact Center，主管必須 [開始工作階段](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session)。之後，主管可以切換至自訂狀態，以避免「未就緒」狀態的指標失真。

{% content-ref url="/pages/8fed2c2acecb2143f5adfb3a6e1088ad92ad75cd" %}
[通話監控](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/ba63710255fb79bdcd36fd4728468ec370509398" %}
[Zoom Workforce Management](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/c4aea19af53ee92b9c5e5378e1f858eb1ea1cf9f" %}
[Zoom Quality Management](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/954c0441ecb139a719d3b2642e030e4973eb5ad1" %}
[Zoom Contact Center 報表與即時分析](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

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