> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md).

# Zoom 人力管理報表

以下各節概述 Zoom Workforce Management 中可用的不同報表與資料。

### 即時依循報表

請參閱 [主管體驗](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md#real-time-adherence-dashboard) 章節以取得此報表的更多資訊。

### 歷史依循報表

與即時依循報表類似， *歷史* 依循報表可提供特定時間範圍內代理人依循表現的摘要，單一報表最多可涵蓋 30 天。

檢視包含多天的歷史報表時，報表會先顯示使用者在指定時間範圍內的平均依循率；不過，主管可以展開使用者的平均報表，並檢視其每天的依循情況。

如需更多關於 [檢視歷史依循報表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0057761).

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfmDuragIWa4DGEd3A45P228RU3WPf4S2zvtjIx-Z03DT5SMp9xOU4GbiTbCs9DIgMiIHEK9ZONwGjDkMg7x4QcwyY8Ffjo7qBnji1d-5f77fkg70fkm0bl_oAanPiWQVN8HBNonQ?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 排程活動報表

排程活動報表提供過去與未來日期已排定代理人活動的詳細摘要，並以視覺化方式呈現每項活動每日分配的時間。主管可依個別或多位代理人、特定活動及排程群組篩選報表，以協助確保人力配置正確並維持服務水準。此報表也可匯出為 CSV，方便協作與深入檢視工作排程，並提升資源管理與規劃效率。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfnnFWxETQnTGWy4j6g1LHiadzO6aDv-B0c7nPcU4YmwGQ-7p147YRxwxVWrWYtMhWSx2BBs4h8quUQRlrhU6UhNZZiGtDCnfle7XDXux0lDoQGWM21JlcRaIrK4jJhrlKc7Wlqnw?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcW0_-JmoPUnVUvVOPEWvXu_zwb3xdHugznPTRSPAV8DSz12orNZf_UDfnU-L9KpnF1QNXC-VPVL7709iY7ksRzOPPCoYyAF3h760dvbKQede6fLowrzk8f7EpRJ2UVwWhopCpE?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 日內報表

管理員與主管可檢視日內報表，將排程的預測準確度與前一日或當日的互動量進行比較。這使主管能夠辨識預測差異，並在某一天的互動量明顯偏離預測時做出動態的人力配置決策。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd-u8Nm9xdazVret2ItitVZgjPjK-01iUlhHXJoN5YSfW1gQ-1rbMELv0kUZMIv0VJgXi6b6xtJdAfSOhtThNbOD70x6EkInBTx9sb-3jhtpD9TSoEyHf52mkCfWOr2hUZmnt6Q3A?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 稽核記錄

具備足夠權限的 Zoom Workforce Management 管理員與主管可存取稽核記錄報表，其中包含產品中由管理員、主管與使用者執行的豐富操作清單。可存取稽核記錄的使用者可依日期或特定執行的操作篩選記錄。報表中包含的記錄有：

{% columns %}
{% column %}

* 取消代理人排程變更申請
* 取消休假申請
* 建立活動
* 建立代理人排程變更申請
* 建立預測
* 建立佇列
* 建立排程群組
* 建立班次
* 建立休假申請
* 刪除活動
* 刪除預測
* 刪除佇列
* 刪除排程群組
* 刪除班次
* 刪除未發佈的排程
* 複製排程
  {% endcolumn %}

{% column %}

* 變更每週第一天
* 產生排程
* 非作用中排程
* 發佈排程
* 重新發佈排程
* 更新活動
* 更新代理人排程變更申請狀態
* 更新佇列
* 更新排程群組
* 更新排程群組代理人
* 更新排程群組佇列
* 更新班次
* 更新班次代理人
* 更新狀態對應
* 更新休假申請狀態
  {% endcolumn %}
  {% endcolumns %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfy50qoIQX3NmA-JH6EgWixnebAve6WXd0G5hICzXKAgEWauHA4Mz2aRjeeJaEDde6ArBjnDNdH_bC61HMQV3XB2hrof34NzSK8p5H7ePf5jbfVAYzxw3HkS6g00aLYXeStN40rEA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


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