> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md).

# 舊版 Zoom Contact Center 儀表板

Zoom Contact Center 儀表板，作為……的一個子區段 [儀表板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061622)，提供帳戶管理員和具備足夠角色權限的授權使用者，可存取具洞察性的 Zoom Contact Center 資料與分析，用於語音與視訊互動。以下兩個章節概述了儀表板中語音與視訊通道可用的資料。

{% hint style="danger" %}
此內容僅適用於帳戶 **尚未** 已從舊版 Zoom Contact Center 報表移轉至 [CX Analytics](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) 架構。
{% endhint %}

### 語音通話

這項 **語音通話** 索引標籤透過將平均意見分數（MOS）作為主要量測工具，提供對語音互動品質的詳細洞察。此分數以 1 到 5 的尺度評等通話品質，其中 1 代表不可接受的語音品質，5 則表示最佳可能品質，相當於直接在某人的耳邊說話。除了 MOS 之外，此索引標籤還提供特定時間範圍內通話總數、依地區劃分的通話品質、裝置使用情況與音訊編解碼器等進一步洞察，並包含低品質通話清單。儀表板通常以 3.5 的標準 MOS 作為基準，3.5 或以上的分數代表良好品質，而低於 3.5 的分數則表示品質不佳。若發生低品質通話，檢視者可深入查看該通話特定的服務品質（QoS）報告，以取得更多詳細資訊。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcH32wKhLbV-fjAmQc2OruvVwE_ipcF6Q1n4Umkd0swtfv1l7Jega_YNxMwZNPC_fUnJGWIR2Rh1rsQvaSbSqffZ-B7bB8fyGLunlVdfhtviW0poxb7FPx-EGrarZfZNfsQ9Ae0Eg?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdoiMN3lwn2s_6MrP69CQ7nSCxdy0vci6Kr7OY574efkXECevuUkTXsEVCWr1c38S6whK6nKYMoBX7EVbC7JWBAmX39dn9PDs9RdG4Cg6szx2reSyQsTcbYXBsUcp-GKoBpk4fu?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 視訊通話

這項 **視訊通話** 索引標籤可深入了解視訊互動的品質，涵蓋平均延遲、抖動與封包遺失等指標，適用於一般通話，此外還包含一份顯示明顯效能問題的低品質通話清單。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeihoFEaUGjLkoYGtIA083jqjKGmzbS7kOVqvwbaPjsWu9ak7cXg4Fl_vzfjs8cSLlPSJg0jiTUc7ggmTyaSHWaYgR3OiJU_QIZ3r-PZyftDWZ2ArCorigwBFdsZKkvwYfzh4GJJw?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdf8itsF5Pjcntci3WCyEEwnjXabr5xINEgRINJq5y0YEgNGjznUpfO0VjSHTy6u60aq6F7JLAC8Bd5QEFWcByzwjElFwNbLVhUvUIKW6ea3NDfneVpwnUSx_X-weQrUvrPg9pdnw?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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