> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md).

# 舊版 Zoom Contact Center 即時報表

以下即時報表可為 Zoom Contact Center 的代理人、主管和帳戶管理員提供即時詳細資訊；不過，如果使用自訂角色，報表的可用性可能會受到使用者角色權限的影響。

{% hint style="danger" %}
此內容僅適用於帳戶 **尚未** 已從舊版 Zoom Contact Center 報表移轉至 [CX Analytics](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) 架構。
{% endhint %}

### 代理人報表

即時代理人報表可讓管理員即時監控代理人資訊，例如其可用狀態以及加入／退出設定。主管也可以存取這些資料，但僅限於其特定佇列中的代理人。具備適當權限者可透過 Zoom 網頁入口網站或 Zoom Workplace 桌面應用程式檢視此資訊，兩個平台提供的詳細資料相同。

如需更多有關以下內容的資訊，請參閱 Zoom 的支援中心： [即時代理人報表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061938).

### 佇列分析報表

即時佇列分析報表可讓帳戶管理員和主管透過動態即時儀表板追蹤互動、佇列與代理人活動。此報表可提供所有已設定聯絡管道的完整檢視，並針對特定管道與佇列提供詳細洞察，包括代理人可用性與加入／退出狀態。授權使用者可透過 Zoom 網頁入口網站或 Zoom Workplace 桌面應用程式存取此資料，兩個平台提供相同資訊。

如需更多資訊（包括逐項詳細資料），請參閱 Zoom 的支援中心： [即時佇列分析](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058012) 報表。

### 看板

Zoom Contact Center 提供可自訂的看板，讓主管、管理員和授權代理人能夠監控並視覺化聯絡中心內的關鍵效能指標與營運資料。這些看板具備彈性介面，可讓您依需求選擇並排列小工具，因此能即時存取通話量、等待時間、平均處理時間和代理人效能等重要資訊。看板會顯示過去 24 小時的即時資料，並且也可透過 Zoom Rooms 數位看板展示，進一步提升可視性與可存取性。

如需更多資訊，請參閱 Zoom 的支援中心，了解 [自訂 Zoom Contact Center 看板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227) 以及 [Zoom Contact Center 指標詞彙表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061948).


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md?ask=<question>&goal=<endgoal>
```

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