一旦您將儀表板或報表加星號，它就會列在您的 **已加星號的儀表板** 或 **已加星號的報表** 分頁中，方便存取。
## 記錄
CX Analytics 記錄提供個別互動或事件及其相關細節的原始、逐列資料。請使用這些記錄排解問題或分析隨時間變化的趨勢。可用的記錄類型如下所示：
* **互動記錄**：擷取已結束互動的所有細節，包括時間軸與關鍵事件，為追蹤與分析提供清楚的記錄。
* **客服專員狀態記錄**：擷取所有客服專員工作時段，以及客服專員在這些工作時段內經歷的個別事件。
* **客服專員加入/退出記錄**：追蹤客服專員及其相關佇列的所有加入/退出動作。
* **Zoom Phone 與 Contact Center 通話歷程**：為同時使用 Zoom Contact Center 與 Zoom Phone 的使用者提供整合式檢視，讓您能在兩個系統間無縫追蹤完整的客戶歷程。
## 訂閱
CX Analytics 訂閱僅適用於報表，不適用於儀表板。它們可在指定時間範圍內自動傳送聯絡中心績效快照。如果您需要定期取得歷史資料，訂閱可免除手動產生報表的需求。
您可以訂閱任何預設報表或您建立的自訂報表。選取報表後，您可以套用選用篩選器來精煉資料。例如，您可能想排除某些佇列、通道或客服專員，以聚焦於聯絡中心績效的特定區段。
設定篩選器後，您將設定傳送設定。這些設定可讓您選擇時區，並定義接收報表的時間與方式。您可以指定傳送頻率、報表傳送的確切時間以及偏好的格式。目前可用兩種傳送格式：CSV（.csv）與 Excel（.xlsx）。報表僅透過電子郵件傳送，且單一訂閱最多可新增 300 位電子郵件收件者。
{% hint style="info" %}
如果您套用篩選器來精煉報表資料，您透過電子郵件收到的檔案將會遵循這些篩選器。
{% endhint %}
---
# Agent Instructions
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## Querying This Documentation
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