> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md).

# 舊版 Zoom Contact Center 帳戶層級報表

以下報表提供 Zoom Contact Center 的帳戶層級詳細資料，通常僅供帳戶管理員或其他具有足夠角色型權限的使用者使用。

{% hint style="danger" %}
此內容僅適用於尚未 **尚未** 從舊版 Zoom Contact Center 報表遷移至 [CX Analytics](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) 架構的帳戶。
{% endhint %}

### 活動報表

透過活動報表，Zoom Contact Center 管理員可以檢視未計量與計量的語音通話或 SMS 訊息的記錄。這些報表可用於確認 Zoom Contact Center 的使用費用。

如需更多資訊，包括逐項明細，請參閱 Zoom 支援中心中關於 Zoom Contact Center 的 [活動報表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058847).

### 存取報表

透過存取報表，Zoom Contact Center 管理員可以查看哪些電話使用者有權檢視語音信箱收件匣或使用語音通話錄音。此外，管理員也可以查看電話使用者的佇列存取權摘要，以及其被授予的錄音存取類型。

如需更多資訊，包括逐項明細，請參閱 Zoom 支援中心中關於 Zoom Contact Center 的 [存取報表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058978).

### 儲存空間報表

透過儲存空間報表，Zoom Contact Center 管理員可以查看代理人用於雲端錄音、資產和收件匣訊息的儲存空間用量。這可讓管理員追蹤一段時間內的儲存空間使用情況、查看總耗用儲存空間，並檢視使用者層級的詳細資料，以找出使用量高的使用者。

如需更多資訊，包括逐項明細，請參閱 Zoom 支援中心中關於 Zoom Contact Center 的 [儲存空間報表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058975).

### 操作記錄

透過操作記錄報表，Zoom Contact Center 管理員可以檢視對聯絡中心設定與功能所做的變更。當需要判斷某項設定何時或是否曾被變更，或要檢視近期歷史中的任何變更時，這特別有幫助。

如需更多關於 [檢視 Zoom Contact Center 操作記錄](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059308).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md?ask=<question>&goal=<endgoal>
```

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