> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# 分析與報表

本節概述了 Zoom Contact Center、Zoom Workforce Management、Zoom Quality Management 和 Zoom Virtual Agent 提供的報告功能。

其中幾份報告也可原生使用 [在 Zoom Workspace 應用程式中](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/516ef1e50b464f8f549acb32f8911ab214181d2a" %}
[CX 分析](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/10853fd7beff31e277469cd6c771b397ac80b408" %}
[舊版 Zoom Contact Center 帳戶層級報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/5af2f05adcec29d38df06adde3b617f40356cb97" %}
[舊版 Zoom Contact Center 即時報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/5ba7e447c2910e03ceb402ad994ad990e7ee884b" %}
[舊版 Zoom Contact Center 歷史報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/9290e6103add1ffdefe63cc0c5ae07452683569c" %}
[舊版 Zoom Contact Center 儀表板](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/e0fd6ddfcc32582e83342a84ef8b8febc0395bc8" %}
[Zoom 人力管理報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/5216c01b24dda42e022b9263d5a21e5eb6ba3533" %}
[Zoom 品質管理報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/3ae081ec5fc04fc6b6ef9355bb6a1c767bee55e6" %}
[Zoom Virtual Agent 報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.