> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# 分析與報表

本節概述 Zoom Contact Center、Zoom Workforce Management、Zoom Quality Management 和 Zoom Virtual Agent 可用的報告功能。

其中幾項報告也可原生使用 [在 Zoom Workspace 應用程式內](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/516ef1e50b464f8f549acb32f8911ab214181d2a" %}
[CX 分析](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/10853fd7beff31e277469cd6c771b397ac80b408" %}
[舊版 Zoom Contact Center 帳戶層級報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/5af2f05adcec29d38df06adde3b617f40356cb97" %}
[舊版 Zoom Contact Center 即時報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/5ba7e447c2910e03ceb402ad994ad990e7ee884b" %}
[舊版 Zoom Contact Center 歷史報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/9290e6103add1ffdefe63cc0c5ae07452683569c" %}
[舊版 Zoom Contact Center 儀表板](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/e0fd6ddfcc32582e83342a84ef8b8febc0395bc8" %}
[Zoom Workforce Management 報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/5216c01b24dda42e022b9263d5a21e5eb6ba3533" %}
[Zoom Quality Management 報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/3ae081ec5fc04fc6b6ef9355bb6a1c767bee55e6" %}
[Zoom Virtual Agent 報表](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

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```
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