> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# 客服人員體驗

本節概述了開始使用並熟悉 Zoom Contact Center、Zoom Workforce Management、Zoom Quality Management、Zoom AI Expert Assist、Zoom 網頁入口網站，以及 Zoom Workplace 應用程式的使用者體驗。閱讀本節後，您可以預期自己將熟悉作為代理人使用 Zoom Contact Center 及其附加元件時所涉及的常見應用程式內與網頁式設定和功能。

{% content-ref url="/pages/18113c9fee3e1a1588d045f79190fd10dbb020bb" %}
[使用 Zoom Workplace App](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/89eaaf2aea2dfbd62b9f2c9500bc1e99fc4ea584" %}
[互動處理](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/39a36c0253801c39e9652743a443af9775de2630" %}
[Zoom AI 功能](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/a77034176501f326e22559efa1c809a7aa11dd65" %}
[AI Expert Assist 功能](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/2e3d8b1bff69f760825d8126a38688d137ef166f" %}
[Zoom Workforce Management](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/37bbae89eb742dac808149333db1157844d20c21" %}
[Zoom Quality Management](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
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```
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