> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# 代理人體驗

本節概述了開始使用並熟悉 Zoom Contact Center、Zoom Workforce Management、Zoom Quality Management、Zoom AI Expert Assist、Zoom 網頁入口網站以及 Zoom Workplace 應用程式的使用者體驗。閱讀本節後，您應會熟悉作為客服專員使用 Zoom Contact Center 及其附加元件時，應用程式內與網頁式的常見設定和功能。

{% content-ref url="/pages/18113c9fee3e1a1588d045f79190fd10dbb020bb" %}
[使用 Zoom Workplace 應用程式](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/89eaaf2aea2dfbd62b9f2c9500bc1e99fc4ea584" %}
[互動處理](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/39a36c0253801c39e9652743a443af9775de2630" %}
[Zoom AI 功能](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/a77034176501f326e22559efa1c809a7aa11dd65" %}
[AI 專家協助功能](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/2e3d8b1bff69f760825d8126a38688d137ef166f" %}
[Zoom 人力管理](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/37bbae89eb742dac808149333db1157844d20c21" %}
[Zoom 品質管理](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.