> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md).

# Zoom Contact Center 角色

Zoom Contact Center 支援專屬於此服務的使用者角色，讓帳戶管理員可在需要時為使用者提供精確的 Zoom Contact Center 功能存取層級，而不會授予其公司帳戶其他部分的更高權限。

{% hint style="warning" %}
**重要**\
最初，只有 Zoom 帳戶 **擁有者** 將可存取 Zoom Contact Center 設定。每位使用者 **必須** 將會 [被指派 Zoom Contact Center 授權](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) 之後，才可獲得此產品的角色存取權。
{% endhint %}

預設情況下，會有三種不可自訂且具有預設設定的角色；不過，如有需要，Zoom Contact Center 管理員可以建立具有更精細存取權限的自訂角色。下表概述了此服務可用的預設角色：

<table><thead><tr><th width="200.13336181640625">角色名稱</th><th>存取層級</th></tr></thead><tbody><tr><td>管理</td><td>可在網頁入口網站中存取或變更所有 Zoom Contact Center 功能與設定，包括「設定」、「分析」、「管理」與「角色成員資格」。</td></tr><tr><td>主管</td><td>可存取及管理 Zoom Contact Center 的部分權限；具體而言，對「設定」與「分析」的存取權限較少，除了通話錄音外無法存取「管理」，且無法變更使用者的角色成員資格。</td></tr><tr><td>客服人員</td><td>可存取 Zoom Contact Center 的核心互動功能，但沒有管理、變更或編輯 Zoom Contact Center 設定的權限。</td></tr></tbody></table>

\
如需更多資訊，請參閱 Zoom 的支援中心，了解 [使用 Zoom Contact Center 角色管理](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061941).


---

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