> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# SMS 與 10DLC

Zoom Contact Center 透過訊息聯絡管道支援簡訊服務（SMS）（即文字訊息）和多媒體訊息服務（MMS）（即照片訊息）。然而，若要使用 SMS 或符合 SMS 資格，企業必須符合 [10 位數長碼（10DLC）合規要求](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336)。如需有關此流程的更多資訊，請參閱 [10DLC 常見問題](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

一旦帳戶已啟用 SMS，建議帳戶管理員前往 Zoom 的支援中心，以取得更多關於 [為您的帳戶設定 SMS](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648)，例如如何為您的帳戶設定預設外撥 SMS 號碼、如何為佇列啟用或停用外撥 SMS，以及聯絡中心使用者的預設外撥 SMS 佇列。

{% hint style="info" %}
**注意**\
只有使用美國和加拿大電話號碼的企業才需要 10DLC 行銷活動。
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.