> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# SMS 與 10DLC

Zoom Contact Center 支援透過訊息聯絡管道提供簡訊服務（SMS）（亦即文字訊息）和多媒體訊息服務（MMS）（亦即圖片訊息）。然而，若要使用或符合 SMS 資格，企業必須符合 [10 位數長碼（10DLC）合規要求](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336)。若要了解更多此程序，請參閱 [10DLC 常見問題](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

一旦帳戶啟用 SMS，建議帳戶管理員前往 Zoom 的支援中心以取得更多關於 [為您的帳戶設定 SMS](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648)，例如如何為您的帳戶設定預設外送 SMS 號碼、如何為佇列啟用或停用外送 SMS，以及聯絡中心使用者的預設外送 SMS 佇列。

{% hint style="info" %}
**附註**\
10DLC 活動計畫僅適用於使用美國和加拿大電話號碼的企業。
{% endhint %}


---

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