> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md).

# 資料儲存

Zoom Contact Center 資料儲存適用於 Zoom Contact Center 的錄製內容、語音信箱留言，以及託管於資產庫中的資產。帳戶管理員可透過以下方式了解目前的 Zoom Contact Center 儲存用量： [儲存報告](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md#storage-report).

每個 Zoom Contact Center 授權都包含基本儲存容量，其容量會因授權類型（具名或並發）以及等級（Essentials、Premium 或 Elite）而異。下表詳細列出各授權類型與等級的儲存容量，並會隨購買的授權數量而擴增：

|          | 基本版  | 高級版  | 菁英版  |
| -------- | ---- | ---- | ---- |
| **具名授權** | 10GB | 20GB | 30GB |
| **並發授權** | 15GB | 30GB | 45GB |

如有需要，Zoom Contact Center 客戶也可以購買額外儲存空間作為附加項目；若您超出帳戶的儲存配額，可能會產生超額費用。如果這適用於您的業務，請洽詢您的 Zoom 帳戶團隊，以了解更多購買額外儲存空間的資訊。

{% hint style="danger" %}
**警告**\
除了超額費用之外，超出帳戶分配的儲存空間可能會導致 **錄製內容** 依先進先出原則被刪除。這不適用於語音信箱或其他已錄製的資產。
{% endhint %}

如需更多資訊，請參閱 Zoom 的支援中心，了解 [管理 Zoom Contact Center 儲存空間](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0057885)，其中包括一個用於按每分鐘或每小時估算各類媒體儲存消耗的矩陣。


---

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