> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md).

# 資料儲存

Zoom Contact Center 資料儲存適用於 Zoom Contact Center 錄音、語音信箱，以及託管於資產庫中的資產。帳戶管理員可透過以下方式查看目前的 Zoom Contact Center 儲存用量： [儲存報告](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md#storage-report).

每個 Zoom Contact Center 授權都包含基礎儲存容量，其會依授權類型（指定或並行）以及方案層級（Essentials、Premium 或 Elite）而有所不同。下表詳述各授權類型與方案層級的儲存容量，並會隨購買的授權數量而擴充：

<table><thead><tr><th></th><th>Essentials</th><th width="169">Premium</th><th>Elite</th></tr></thead><tbody><tr><td><strong>指定授權</strong></td><td>10 GB</td><td>20 GB</td><td>30 GB</td></tr><tr><td><strong>並行授權</strong></td><td>15 GB</td><td>30 GB</td><td>45 GB</td></tr></tbody></table>

Zoom Contact Center 資料儲存會在各授權之間合併計算，且僅適用於此服務。例如，請參考下表：

| 授權類型／方案層級       | 每個授權的儲存空間 | 授權數 | 合併總儲存空間（僅限 Contact Center） |
| --------------- | --------- | --- | -------------------------- |
| 指定授權、Essentials | 10 GB     | 10  | 100 GB                     |
| 指定授權、Premium    | 20 GB     | 10  | 200 GB                     |
| 並行授權、Elite      | 45 GB     | 10  | 450 GB                     |

此合併容量僅專供 Zoom Contact Center（錄音、語音信箱、資產庫）使用，且不會與其他 Zoom 服務的儲存空間合併。

如有需要，Zoom Contact Center 客戶也可加購額外儲存空間作為附加項目，因為若超出您帳戶的儲存配額，可能會產生超額費用。若這適用於您的業務，請與您的 Zoom 帳戶團隊聯繫，以瞭解更多關於購買額外儲存空間的資訊。

{% hint style="danger" %}
**警告**\
除了超額費用之外，超出帳戶配置的儲存空間也可能導致刪除 **錄音** ，並採先進先出原則。這不適用於語音信箱或其他已錄製資產。
{% endhint %}

請參閱 Zoom 的支援中心，以取得更多關於 [管理 Zoom Contact Center 儲存空間](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0057885)的資訊，包括可依每分鐘或每小時計算各種媒體儲存耗用的估算表。


---

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```

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