> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md).

# 自動 QM 設定

管理員可以從 **品質管理** Zoom Contact Center 設定中的分頁。

若要設定 Auto QM：

1. 前往\
   **管理後台 > 聯絡中心管理 > 品質管理 > 新增自動化**.
2. 使用以下方式定義規則條件：
   * 指標，包括：
     * 電話號碼
     * 名稱
     * 隊列
     * 結案分類
     * 互動分數
     * 情緒分數
     * 頻道
     * 客服人員
     * 持續時間
     * 從
     * 到
     * 語言
     * 方向
     * 主題
     * 指標
   * 情緒
3. 選擇評估動作：
   * 指派給評估者
   * 使用 AI 評分
   * 排入人工審查佇列
4. 定義評估時間範圍：
   * 即時
   * 每日
   * 有上限
   * 以及更多

![具有評分規則邏輯的 QM 自動化 UI](/files/8419a22104d9c5738df35b31e9928be54ce5b6f3)

## 授權詳細資訊

Auto QM 可作為其中的功能提供 **Zoom 品質管理** 模組，這是以下項目的可選附加元件： **Zoom Contact Center**.

Auto QM 隨 Zoom Contact Center Elite 提供，或可作為獨立的按席授權購買。必須啟用 Zoom 品質管理模組，Auto QM 才能運作。

如需授權或啟用詳細資訊，請聯絡您的 Zoom 帳戶團隊。


---

# Agent Instructions
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## Querying This Documentation
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```

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