> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md).

# 將 Zoom Contact Center 功能整合到您的網站中

由 Justin Steinberg 撰寫

本主題將討論 Zoom Contact Center（ZCC）聊天、視訊通話、預約回撥、CoBrowse，以及 Zoom Virtual Agent。

在當今數位環境中，客戶互動對企業成功至關重要。將網頁聊天、視訊通話、共同瀏覽和預約回撥等互動功能整合進來，可大幅提升您網站上的使用者體驗。本文將討論如何將 Zoom Contact Center 功能無縫整合至您的網站，並提供關鍵概念與在網站上實作此技術所需的重要面向的完整概覽。

本文將涵蓋以下主要功能。

* **Zoom Contact Center 網頁聊天：** 讓網站訪客可與聯絡中心客服人員即時聊天，提升回應速度與支援品質。
* **Zoom Virtual Agent：** 善用 AI 驅動的 Zoom Virtual Agent（ZVA）來有效處理進來的請求。ZVA 可協助處理常見詢問，讓真人客服人員專注於更複雜的問題。
* **Zoom Contact Center 視訊通話：** 讓網站訪客可與客服人員發起視訊通話，並具備螢幕分享與遠端控制功能——非常適合處理較複雜的問題。
* **Zoom Contact Center 預約回撥：** 讓網站客戶可彈性透過語音或視訊管道請求回撥，讓支援服務能依其方便的時間提供。
* **Zoom Contact Center 共同瀏覽：** 促成網站客戶與聯絡中心客服人員之間的共同瀏覽工作階段，使客服人員能即時引導客戶瀏覽網站。

為了配合您特定的業務需求，您可以彈性地在網站上實作這些功能的任意組合。

***

### 網頁聊天與視訊設定

開始使用 Zoom CX 功能。

{% content-ref url="/pages/60728148a311c2fdf20ad8a14ca557f63e450f29" %}
[網頁聊天與視訊設定工作](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
{% endcontent-ref %}

***

### 預約回撥、CoBrowse 與 Zoom CX Web SDK

深入了解如何安排回撥、實作 CoBrowse，以及如何善用 Zoom CX Web SDK。

{% content-ref url="/pages/85587d3df30510a3470b62edfe31b01fee6d973b" %}
[預約回撥、CoBrowse 與 Zoom CX Web SDK](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
{% endcontent-ref %}


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