> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md).

# 將 Zoom Contact Center 功能整合至您的網站

本主題討論 Zoom Contact Center（ZCC）聊天、視訊通話、預約回撥、CoBrowse 以及 Zoom Virtual Agent。

在當今的數位環境中，客戶互動對企業成功至關重要。整合網站聊天、視訊通話、共用瀏覽和預約回撥等互動功能，可以大幅提升您網站上的使用者體驗。本文將討論將 Zoom Contact Center 功能無縫整合到您網站中的方法，並全面概述在網站上實作這項技術的關鍵概念與必要面向。

本文將涵蓋以下關鍵功能。

* **Zoom Contact Center 網站聊天：** 讓網站訪客能與聯絡中心客服人員即時聊天，提升回應速度與支援品質。
* **Zoom Virtual Agent：** 善用由 AI 驅動的 Zoom Virtual Agent（ZVA）高效處理來電請求。ZVA 可協助處理常見查詢，讓真人客服人員能專注於更複雜的問題。
* **Zoom Contact Center 視訊通話：** 讓網站訪客可與客服人員發起視訊通話，並具備螢幕分享與遠端控制功能——非常適合處理更複雜的問題。
* **Zoom Contact Center 預約回撥：** 讓網站客戶可透過語音或視訊管道彈性要求回撥，以便在他們方便的時間獲得支援。
* **Zoom Contact Center CoBrowse：** 促成網站客戶與聯絡中心客服人員之間的共同瀏覽工作階段，使客服人員能即時引導客戶瀏覽網站。

為配合您的特定業務需求，您可以彈性地在網站上實作這些功能的任意組合。

***

### 網站聊天與視訊設定

開始使用 Zoom CX 功能。

{% content-ref url="/pages/60728148a311c2fdf20ad8a14ca557f63e450f29" %}
[網頁聊天與視訊設定工作](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
{% endcontent-ref %}

***

### 預約回撥、CoBrowse 與 Zoom CX Web SDK

深入了解如何安排回撥、實作 CoBrowse，以及運用 Zoom CX Web SDK。

{% content-ref url="/pages/85587d3df30510a3470b62edfe31b01fee6d973b" %}
[排程回撥、CoBrowse 與 Zoom CX Web SDK](/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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