> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).
# 通道負載監控
主管可以存取 CX Analytics 儀表板和報表，以檢視完整的頻道負載資訊，因為這些詳細資料不會顯示在標準狀態檢視中。
**主管應監控的項目**:
* 各頻道類型的目前互動數
* 進入忙碌狀態前的剩餘容量
* 各頻道的使用模式
* 忙碌規則的有效性與最佳化機會
**分析最佳實務**:
主管不應只計算「待命」客服人員，而應：
1. 了解其團隊已設定的忙碌規則
2. 監控不同客服人員設定檔的互動容量設定
3. 分析頻道負載分佈與模式
4. 運用完整的分析來做出人力配置與路由決策
---
# Agent Instructions
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