> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu.md).

# 商務服務

- [Zoom Contact Center](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center.md): 歡迎使用 Zoom Contact Center 文件
- [Zoom 客戶體驗藍皮書](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience.md): 一份完整的端到端技術指南——如果您願意，也可稱為白皮書——適用於 Zoom Customer Experience（CX）套件。
- [概觀](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview.md)
- [功能](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [附加元件](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [架構](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [SIP 區域](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [安全標準](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [授權](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [整合](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [網路](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [元件](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [頻道](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [流程](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [佇列與技能](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [路由設定檔](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [資產庫與處置](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [等候室、語音信箱與調查](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [在 ZCC 中建立您的系統（建議）](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [客服人員體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [使用 Zoom Workplace App](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [互動處理](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Zoom AI 功能](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [AI 專家助理功能](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Zoom Quality Management](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [主管體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [通話監控](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Zoom Quality Management](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom Contact Center 報表與即時分析](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [管理員體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Zoom Contact Center 角色](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [管理來電路由與電話號碼](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [管理與指派使用者授權、權益與資訊](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS 與 10DLC](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [活動管理](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [偏好設定](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [AI 專家助理](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [協同瀏覽、整合與通訊錄](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [記錄](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [資料儲存](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [詢問 QM](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [自動 QM 設定](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [分析與報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX 分析](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [舊版 Zoom Contact Center 帳戶層級報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [舊版 Zoom Contact Center 即時報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [舊版 Zoom Contact Center 歷史報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [舊版 Zoom Contact Center 儀表板](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom Workforce Management 報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Zoom Quality Management 報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Zoom 虛擬代理報表](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [API](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/apis.md)
- [隱私、安全性與法規遵循](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [移轉策略](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [附註](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/notes.md)
- [疑難排解](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [專家洞察](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights.md): 在 Zoom 應用程式中完成特定技術目標或流程的逐步教學。
- [客服人員桌面部署選項](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): 作者：Justin Steinberg
- [使用基於技能的路由進行客服人員選擇](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): 作者：Craig Letheren
- [WhatsApp 商務訊息整合](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): 作者：Mehdi Jatlaoui
- [PCI 法規遵循](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/pci-compliance.md): 作者：Ben DeStephen
- [依時間與營業時段路由](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): 作者：Justin Steinberg
- [開始使用 CX 分析](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): 作者：Craig Letheren
- [整合互動資料](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-engagement-data.md): 作者：Justin Steinberg
- [將 Zoom Contact Center 功能整合至您的網站](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): 作者：Justin Steinberg
- [網頁聊天與視訊設定工作](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [活動](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [進階功能](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [排程回撥、協同瀏覽與 Zoom CX Web SDK](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [自訂使用者聊天支援體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): 作者：Maggie Munson
- [建立您的聊天體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [設定客服人員占用規則](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): 作者：Bhargav Kode 與 Justin Steinberg
- [設定範例](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [最大同時互動容量](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [頻道負載監控](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [實作最佳實務](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [與 Workforce Management 整合](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [以工作項目整合即時與非同步工作](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): 作者：Justin Steinberg
- [具自訂欄位的無人接聽撥號器](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/ju-zi-ding-lan-wei-de-wu-ren-jie-ting-bo-hao-qi.md): 作者：Justin Steinberg
- [自訂措施](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/zi-ding-cuo-shi.md): 作者：Craig Letheren
- [互動簡報主視覺使用案例](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-contact-center/expert-insights/hu-dong-jian-bao-zhu-shi-jue-shi-yong-an-li.md): 作者：Craig Letheren
- [Zoom Quality Management](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management.md): 歡迎使用 Zoom Quality Management 文件
- [Quality Management 說明](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer.md)
- [概觀](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/overview.md): 本節提供 Zoom Quality Management 的概觀。
- [洞察](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/insights.md): 本節討論 Quality Management 可用的各種洞察。
- [績效管理工具](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [帳戶管理](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/account-management.md): 本節說明如何設定與管理您的帳戶。
- [限制](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/quality-management-explainer/limitations.md): 本頁提供 Quality Management 限制的相關資訊。
- [專家洞察](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/expert-insights.md): 在 Zoom 應用程式中完成特定技術目標或流程的逐步教學。
- [使用不同語言](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): 作者：Rick Arps
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator.md): 歡迎使用 Zoom Revenue Accelerator 文件。
- [Zoom Revenue Accelerator 說明](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): 本頁提供 Zoom Revenue Accelerator（ZRA）的概觀。
- [ZRA 如何運作](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): 本頁說明 Zoom Revenue Accelerator（ZRA）的運作方式。
- [ZRA 需求](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): 本頁說明 Zoom Revenue Accelerator（ZRA）的需求。
- [ZRA 整合](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): 本頁說明 Zoom Revenue Accelerator（ZRA）整合。
- [ZRA 使用者體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): 本頁介紹 Zoom Revenue Accelerator（ZRA）的使用者體驗。
- [ZRA 的管理員考量](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): 本頁說明 Zoom Revenue Accelerator（ZRA）的管理員相關考量。
- [ZRA 的資料隱私與安全性](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): 本頁說明 Zoom Revenue Accelerator（ZRA）的資料隱私與安全性。
- [ZRA 限制](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): 本頁說明 Zoom Revenue Accelerator（ZRA）的限制。
- [Zoom Workforce Management](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management.md): 歡迎使用 Zoom Workforce Management 文件
- [Workforce Management 說明](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management/workforce-management-explainer.md)
- [核心概念](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management/workforce-management-explainer/core-concepts.md): 本節說明 Zoom Workforce Management 的核心概念。建議帳戶與排程管理員先閱讀本節，以在使用產品前了解每項核心概念。
- [管理](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [客服人員體驗](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management/workforce-management-explainer/agent-experience.md): 本節提供 Workforce Management 中客服人員體驗的簡要概觀。
- [專家洞察](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management/expert-insights.md): 在 Zoom 應用程式中完成特定技術目標或流程的逐步教學。
- [活動與狀態對應](https://library.zoom.com/technical-library/zh-tw/shang-wu-fu-wu/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): 作者：Rick Arps


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