> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# Số liệu phân tích và báo cáo

Phần này cung cấp tổng quan về các khả năng báo cáo có sẵn với Zoom trung tâm liên hệ, Zoom Quản lý nhân sự, Zoom Quản lý chất lượng và Zoom Virtual Agent.

Một số báo cáo này cũng có sẵn nguyên bản [trong ứng dụng Zoom không gian làm việc](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/e81914dc6d779d963ae20da37681e0f5354f8eca" %}
[Số liệu phân tích CX](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/2215a9fc7c8be57340f033f7bd0daa57ed760311" %}
[Báo cáo cấp tài khoản của Zoom trung tâm liên hệ cũ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/32c27fb965f6f75c124073e3fe3ad01d53d69138" %}
[Báo cáo thời gian thực của Zoom trung tâm liên hệ cũ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/ed52b54bb21fd8f819d8d8a35fd598deea195117" %}
[Báo cáo lịch sử của Zoom trung tâm liên hệ cũ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/13abd131426d9d83577b4c38420d52a0fafea2b1" %}
[Bảng điều khiển của Zoom trung tâm liên hệ cũ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/878fd69ecdcbc4eaf5143045bbea0c6b46d1d08a" %}
[Báo cáo Quản lý nhân sự Zoom](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/dc0abbf713237465a5e7ffe5c9f097a045fa506e" %}
[Báo cáo Quản lý chất lượng Zoom](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/fcb4fc3b16c6cb84b4f3560d198f1d7ab721e55f" %}
[Báo cáo Zoom Virtual Agent](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
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