# Phân tích và báo cáo

Phần này cung cấp tổng quan về các khả năng báo cáo có sẵn với Zoom trung tâm liên hệ, Zoom Quản lý nhân sự, Zoom Quality Management và Zoom Virtual Agent.

Một số báo cáo này cũng Đang rảnh nguyên bản [trong ứng dụng Zoom không gian làm việc](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="analytics-and-reporting/cx-analytics" %}
[cx-analytics](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/account-level-reports" %}
[account-level-reports](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/real-time-reports" %}
[real-time-reports](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/historical-reports" %}
[historical-reports](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/the-zoom-contact-center-dashboard" %}
[the-zoom-contact-center-dashboard](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-workforce-management-reports" %}
[zoom-workforce-management-reports](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-quality-management-reports" %}
[zoom-quality-management-reports](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-virtual-agent-reports" %}
[zoom-virtual-agent-reports](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports)
{% endcontent-ref %}