> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# Báo cáo và số liệu phân tích

Phần này cung cấp tổng quan về các khả năng báo cáo Đang rảnh với Zoom trung tâm liên hệ, Zoom Quản lý nhân sự, Zoom Quản lý chất lượng và Zoom Virtual Agent.

Một số báo cáo này cũng Đang rảnh một cách gốc [trong ứng dụng không gian làm việc Zoom](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/e81914dc6d779d963ae20da37681e0f5354f8eca" %}
[Số liệu phân tích CX](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/2215a9fc7c8be57340f033f7bd0daa57ed760311" %}
[Báo cáo cấp tài khoản cũ của Zoom trung tâm liên hệ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/32c27fb965f6f75c124073e3fe3ad01d53d69138" %}
[Báo cáo thời gian thực cũ của Zoom trung tâm liên hệ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/ed52b54bb21fd8f819d8d8a35fd598deea195117" %}
[Báo cáo lịch sử cũ của Zoom trung tâm liên hệ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/13abd131426d9d83577b4c38420d52a0fafea2b1" %}
[Bảng điều khiển cũ của Zoom trung tâm liên hệ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/878fd69ecdcbc4eaf5143045bbea0c6b46d1d08a" %}
[Báo cáo Zoom Quản lý nhân sự](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/dc0abbf713237465a5e7ffe5c9f097a045fa506e" %}
[Báo cáo Zoom Quản lý chất lượng](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/fcb4fc3b16c6cb84b4f3560d198f1d7ab721e55f" %}
[Báo cáo Zoom Virtual Agent](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

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