> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Trải nghiệm tác nhân

Phần này phác thảo trải nghiệm người dùng khi bắt đầu và làm quen với Zoom trung tâm liên hệ, Zoom Quản lý nhân sự, Zoom Quản lý chất lượng, Zoom AI Expert Assist, Cổng thông tin web của Zoom và ứng dụng Zoom Workplace. Sau khi đọc phần này, bạn có thể mong đợi sẽ quen thuộc với các Cài đặt và tính năng phổ biến trong ứng dụng và trên web, là trọng tâm của việc sử dụng Zoom trung tâm liên hệ và các Thêm-ons của nó với vai trò là một người dùng.

{% content-ref url="/pages/e9a6bda2355c24276983a2a47c0715c6eeb045e5" %}
[Sử dụng ứng dụng Zoom Workplace](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/e8ab395b4278e5b74709bdb09eccf1a97d128b44" %}
[Xử lý tương tác](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/cc967f9bc3edf588136ffebd5f5b2e0938b1710b" %}
[Tính năng Zoom AI](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/e908b251bf24749b15d3a9fb03a077be49096342" %}
[Các tính năng AI Expert Assist](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/c40b6340961ea19aeed9e830a264063a313ab71c" %}
[Zoom Quản lý nhân sự](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/19fb1473e6629213d8aba5a902387272db27eda3" %}
[Zoom Quản lý chất lượng](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
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