> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights.md).

# Thông tin chuyên sâu từ chuyên gia

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[Lựa chọn người tác vụ bằng Định tuyến dựa trên kỹ năng](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md)
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[Tuân thủ PCI](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/pci-compliance.md)
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[Định tuyến theo thời gian trong ngày và giờ hoạt động](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md)
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[Bắt đầu với số liệu phân tích CX](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md)
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[Tích hợp dữ liệu tương tác](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/integrate-engagement-data.md)
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{% content-ref url="/pages/fadae4d051e2b0e664ac9bae83c7ee09da6b490f" %}
[Tích hợp các tính năng của Zoom trung tâm liên hệ vào trang web của bạn](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md)
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[Tùy chỉnh trải nghiệm hỗ trợ nhắn tin của người dùng](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md)
{% endcontent-ref %}

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[Cấu hình quy tắc bận của người tác vụ](/technical-library/vi/dich-vu-kinh-doanh/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md)
{% endcontent-ref %}


---

# Agent Instructions
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