> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Süpervizör Deneyimi

Bu bölüm, Zoom iletişim merkezi, Zoom İş Gücü Yönetimi ve Zoom Quality Management içindeki yönetici deneyimine genel bir bakış sağlar. Bu bölümü okuduktan sonra, bu ürünleri kullanmada merkezi olan yaygın araç ve özelliklere aşina olmanız beklenir.

### Zoom Workplace uygulamasını kullanma

Temsilcilere benzer şekilde, yönetici Zoom Workplace uygulaması içinde Zoom iletişim merkezini kullanmak için [bir iş oturumu başlatın](/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session)Buradan, yöneticiler “Hazır Değil” durumu için metrikleri çarpıtmaktan kaçınmak amacıyla özel durumlara geçiş yapabilir.

{% content-ref url="/pages/b38b34178f4d103fa8511e7912e21404c50eca5a" %}
[Çağrı izleme](/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/9e0e0ba4bd0499b83e109ee206033df3727d3fcf" %}
[Zoom İş Gücü Yönetimi](/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/b02315d173b87475bb8a067f6e36b3c29860a575" %}
[Zoom Kalite Yönetimi](/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/6ca7181af0f0bfaf746e0f1e56bc3269807284fb" %}
[Zoom iletişim merkezi Raporlama ve Gerçek Zamanlı analiz](/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/tr/isletme-hizmetleri/zoom-contact-center/zoom-customer-experience/supervisor-experience.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.