> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer.md).

# شرح إدارة الجودة

تستخدم إدارة الجودة في Zoom الذكاء الاصطناعي والنسخ وتحليل التسجيلات المدعومين بتعلم الآلة لدعم عمليات مركز الاتصال، وأداء الوكلاء، ورضا العملاء. ومع رؤى شاملة تشمل تحليل المشاعر، ومقاييس الأداء التفصيلية، وموضوعات الذكاء الاصطناعي، والمؤشرات القابلة للتخصيص، تُمكّن إدارة الجودة المشرفين والمسؤولين من تحديد مجالات التحسين ومعالجة المشكلات بشكل استباقي.

تتضمن إدارة الجودة أيضًا Auto QM لإجراء التقييمات التلقائية المدعومة بالذكاء الاصطناعي، وAsk QM لإمكانات واجهة الذكاء الاصطناعي الحواري.

لمزيد من المعلومات حول إدارة الجودة، واصل القراءة؛ ثم تحدّث مع فريق حساب Zoom الخاص بك.

{% content-ref url="/pages/4e65ec46e0dce2a176789408881fbbcf9b117fe4" %}
[نظرة عامة](/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/0770a735e872c6463a6e980773b575e63c9279f1" %}
[الرؤى](/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/6f0c8c989e88899c6a2d94e5cdee150cf0775abb" %}
[أدوات إدارة الأداء](/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/ae12620e7638af5348c8eee89b5c7ac9da3738be" %}
[إدارة الحساب](/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/9e026338e4dbce79778aa1b1f24a361574d5c567" %}
[القيود](/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.