> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# تجربة المشرف

يقدّم هذا القسم نظرة عامة على تجربة المشرف ضمن Zoom مركز الاتصال، وZoom Workforce Management، وZoom Quality Management. بعد قراءة هذا القسم، يمكنك أن تتوقع أن تكون على دراية بالأدوات والميزات الشائعة المحورية لاستخدام هذه المنتجات.

### استخدام تطبيق Zoom Workplace

على غرار الوكلاء، لاستخدام Zoom مركز الاتصال ضمن تطبيق Zoom Workplace يجب على المشرف أن [يبدأ جلسة عمل](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). ومن هناك، يمكن للمشرفين الانتقال إلى الحالات المخصصة لتجنب تشويه المقاييس الخاصة بحالة «غير جاهز».

{% content-ref url="/pages/53dd7495311831df54baca8b34c20373b97bb80a" %}
[مراقبة المكالمات](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/1888458b502797c7aa8507464e50f8b80d92ece5" %}
[Zoom Workforce Management](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/a886a84bcde80015955acb02b3a096e9d78e2c41" %}
[إدارة الجودة من Zoom](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/cf2fbc19ba15fe4c46370f5e38eb56235bb9d8d6" %}
[تقارير Zoom لمركز الاتصال والتحليلات في الوقت الحقيقي](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
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