# تجربة الوكيل

يوضح هذا القسم تجربة المستخدم للبدء والتعرّف على Zoom مركز الاتصال وWorkforce Management وZoom Quality Management وZoom AI Expert Assist ومنصة Zoom على الويب وتطبيق Zoom Workplace. بعد قراءة هذا القسم، يمكنك أن تتوقع أن تكون على دراية بالإعدادات والميزات الشائعة داخل التطبيق وعبر الويب التي تشكّل جوهر استخدام Zoom مركز الاتصال وإضافاته بصفة مستخدم.

{% content-ref url="agent-experience/using-the-zoom-workplace-app" %}
[using-the-zoom-workplace-app](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app)
{% endcontent-ref %}

{% content-ref url="agent-experience/engagement-handling" %}
[engagement-handling](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling)
{% endcontent-ref %}

{% content-ref url="agent-experience/zoom-ai-companion-engagement-features" %}
[zoom-ai-companion-engagement-features](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features)
{% endcontent-ref %}

{% content-ref url="agent-experience/ai-expert-assist-features" %}
[ai-expert-assist-features](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features)
{% endcontent-ref %}

{% content-ref url="agent-experience/zoom-workforce-management" %}
[zoom-workforce-management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management)
{% endcontent-ref %}

{% content-ref url="agent-experience/zoom-quality-management" %}
[zoom-quality-management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management)
{% endcontent-ref %}