> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).

# مراقبة حمل القناة

يمكن للمشرفين الوصول إلى لوحة المعلومات الخاصة بتحليلات CX والتقارير لعرض معلومات شاملة عن حمل القناة، إذ لا يتم عرض هذه البيانات التفصيلية في طرق عرض الحالة المعيارية.

<div align="left"><figure><img src="https://3637835738-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2Fgit-blob-7c4722f685a5f6f6df13c0c4690328b9006b6afc%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure></div>

**ما الذي ينبغي للمشرفين مراقبته**:

* عدد التفاعل الحالي لكل نوع قناة
* السعة المتبقية قبل حالة الاشغال
* أنماط الاستخدام الخاصة بالقناة
* فعالية قواعد الاشغال وفرص التحسين

**أفضل الممارسات التحليلية**:

بدلاً من مجرد عدّ الوكلاء "جاهز"، ينبغي للمشرفين أن:

1. يفهموا قواعد الاشغال المهيأة لفرقهم
2. يراقبوا إعدادات سعة التفاعل عبر ملفات تعريف الوكلاء المختلفة
3. يحللوا توزيع حمل القناة وأنماطه
4. يستخدموا تحليلات شاملة لاتخاذ قرارات التوظيف وتوجيه


---

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