> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal.md).

# خدمات الأعمال

- [مركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center.md): مرحبًا بك في وثائق مركز الاتصال لـ Zoom
- [المستند التقني لتجربة عملاء Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience.md): دليل تقني شامل ومتكامل — أو مستند تقني إذا كنت تفضّل ذلك — لمجموعة تجربة العملاء (CX) من Zoom.
- [نظرة عامة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview.md)
- [الميزات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [الإضافات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [البنية](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [مناطق SIP](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [معايير الأمان](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [التراخيص](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [عمليات التكامل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [الشبكات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [المكونات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [القنوات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [التدفقات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [قوائم الانتظار والمهارات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [ملفات تعريف التوجيه](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [مكتبة الأصول والتصنيفات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [غرف الانتظار والبريد الصوتي والاستطلاعات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [إنشاء نظامك داخل ZCC (نصيحة)](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [تجربة الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [استخدام تطبيق Zoom Workplace](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [معالجة التفاعلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [ميزات Zoom AI](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [ميزات المساعدة الخبيرة بالذكاء الاصطناعي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [تجربة المشرف](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [مراقبة المكالمات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [إعداد التقارير والتحليلات في الوقت الفعلي لمركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [تجربة مسؤول](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [أدوار مركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [إدارة توجيه المكالمات وأرقام الهاتف](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [إدارة تراخيص المستخدمين واستحقاقاتهم ومعلوماتهم وتعيينها](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [الرسائل القصيرة و10DLC](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [إدارة الحملات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [التفضيلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [المساعدة الخبيرة بالذكاء الاصطناعي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse وعمليات التكامل ودفاتر العناوين](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [السجلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [تخزين البيانات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [اسأل QM](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [تكوين QM التلقائي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [التحليلات وإعداد التقارير](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [تحليلات CX](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [تقارير مستوى الحساب القديمة لمركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [التقارير القديمة في الوقت الفعلي لمركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [التقارير التاريخية القديمة لمركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [لوحة المعلومات القديمة لمركز الاتصال لـ Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [تقارير Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [تقارير إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [تقارير Zoom Virtual Agent](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [رؤى CX](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/cx-insights.md)
- [واجهات برمجة التطبيقات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/apis.md)
- [الخصوصية والأمان والامتثال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [استراتيجيات الترحيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [ملاحظات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/notes.md)
- [استكشاف الأخطاء وإصلاحها](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [رؤى الخبراء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights.md): برامج تعليمية خطوة بخطوة لإكمال هدف أو عملية تقنية محددة ضمن تطبيق Zoom.
- [خيارات نشر سطح مكتب الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): كتبه Justin Steinberg
- [اختيار الوكيل باستخدام التوجيه المستند إلى المهارات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): كتبه Craig Letheren
- [تكامل إرسال الرسائل عبر WhatsApp للأعمال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): كتبه Mehdi Jatlaoui
- [امتثال PCI](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/pci-compliance.md): كتبه Ben DeStephen
- [توجيه حسب وقت اليوم وساعات التشغيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): كتبه Justin Steinberg
- [بدء استخدام تحليلات CX](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): كتبه Craig Letheren
- [تكامل بيانات التفاعل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-engagement-data.md): كتبه Justin Steinberg
- [تكامل ميزات مركز الاتصال لـ Zoom في موقعك الإلكتروني](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): كتبه Justin Steinberg
- [مهام تكوين دردشة الويب والفيديو](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [الحملات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [ميزات متقدمة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [عمليات معاودة الاتصال المجدولة وCoBrowse وZoom CX Web SDK](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [تخصيص تجربة دعم دردشة المستخدم](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): كتبه Maggie Munson
- [أنشئ تجربة الدردشة الخاصة بك](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [تكوين قواعد انشغال الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): من تأليف Bhargav Kode وJustin Steinberg
- [أمثلة على التكوين](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [الحد الأقصى لسعة التفاعلات المتزامنة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [مراقبة حمل القناة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [أفضل ممارسات التنفيذ](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [تكامل Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [توحيد العمل المباشر وغير المتزامن باستخدام عناصر العمل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): من تأليف Justin Steinberg
- [مسجل بلا وكيل مع حقول مخصصة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/agentless-dialer-with-custom-fields.md): من تأليف Justin Steinberg
- [مقاييس مخصصة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/custom-measures.md): من تأليف Craig Letheren
- [حالات استخدام رئيسية لموجز التفاعل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/engagement-brief-hero-use-cases.md): من تأليف Craig Letheren
- [إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management.md): مرحبًا بك في وثائق إدارة الجودة في Zoom
- [شرح إدارة الجودة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer.md)
- [نظرة عامة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/overview.md): يوفر هذا القسم نظرة عامة على إدارة الجودة في Zoom.
- [الرؤى](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/insights.md): يناقش هذا القسم الرؤى المختلفة المتاحة مع إدارة الجودة.
- [أدوات إدارة الأداء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [إدارة الحساب](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/account-management.md): يناقش هذا القسم كيفية إعداد حسابك وإدارته.
- [القيود](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/limitations.md): توفر هذه الصفحة معلومات حول قيود إدارة الجودة.
- [رؤى الخبراء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/expert-insights.md): برامج تعليمية خطوة بخطوة لإكمال هدف أو عملية تقنية محددة ضمن تطبيق Zoom.
- [العمل بلغات مختلفة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): كتبه Rick Arps
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator.md): مرحبًا بك في وثائق Zoom Revenue Accelerator.
- [شرح Zoom Revenue Accelerator](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): توفر هذه الصفحة نظرة عامة على Zoom Revenue Accelerator ‏(ZRA).
- [كيفية عمل ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): تناقش هذه الصفحة كيفية عمل Zoom Revenue Accelerator ‏(ZRA).
- [متطلبات ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): تناقش هذه الصفحة متطلبات Zoom Revenue Accelerator ‏(ZRA).
- [عمليات تكامل ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): تناقش هذه الصفحة عمليات تكامل Zoom Revenue Accelerator ‏(ZRA).
- [تجربة مستخدم ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): تعرض هذه الصفحة تجربة مستخدم Zoom Revenue Accelerator ‏(ZRA).
- [اعتبارات مسؤول لـ ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): تناقش هذه الصفحة مخاوف مسؤول بشأن Zoom Revenue Accelerator ‏(ZRA).
- [خصوصية البيانات وأمانها في ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): تناقش هذه الصفحة خصوصية البيانات وأمانها في Zoom Revenue Accelerator ‏(ZRA).
- [قيود ZRA](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): تناقش هذه الصفحة قيود Zoom Revenue Accelerator ‏(ZRA).
- [Zoom Virtual Agent](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-virtual-agent.md): مرحبًا بك في وثائق Zoom Virtual Agent
- [شرح Zoom Virtual Agent](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-virtual-agent/zoom-virtual-agent-explainer.md): استكشف بنية Zoom Virtual Agent وتكوينه وعمليات التكامل والسلوك والتحليلات للصوت والدردشة.
- [Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management.md): مرحبًا بك في وثائق Zoom Workforce Management
- [شرح Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer.md)
- [المفاهيم الأساسية](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer/core-concepts.md): يناقش هذا القسم المفاهيم الأساسية لـ Zoom Workforce Management. يُوصى مسؤولو الحساب والجدولة بقراءة هذا القسم لفهم كل مفهوم أساسي قبل استخدام المنتج.
- [الإدارة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [تجربة الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer/agent-experience.md): يوفر هذا القسم نظرة عامة موجزة على تجربة الوكيل ضمن Workforce Management.
- [رؤى الخبراء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/expert-insights.md): برامج تعليمية خطوة بخطوة لإكمال هدف أو عملية تقنية محددة ضمن تطبيق Zoom.
- [تعيين النشاط إلى الحالة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): كتبه Rick Arps


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