# خدمات الأعمال

- [Zoom مركز الاتصال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center.md): مرحبًا بك في وثائق مركز الاتصال في Zoom
- [ورقة زرقاء لتجربة عملاء Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience.md): دليل تقني شامل من البداية إلى النهاية — أو Whitepaper إذا فضّلت ذلك — لمجموعة Zoom تجربة العملاء (CX).
- [نظرة عامة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview.md)
- [الميزات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [الإضافات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [البنية المعمارية](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [مناطق SIP](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [معايير الأمان](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [التراخيص](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [التكاملات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [الشبكات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [المكونات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [القنوات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [التدفقات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [قوائم الانتظار والمهارات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [ملفات تعريف توجيه](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [مكتبة الأصول وعمليات الإغلاق](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [غرف الانتظار، البريد الصوتي، والاستطلاعات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [بناء نظامك داخل ZCC (نصيحة)](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [تجربة الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [استخدام تطبيق Zoom Workplace](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [معالجة التفاعل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [ميزات تفاعل Zoom AI Companion](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [ميزات المساعدة الخبيرة بالذكاء الاصطناعي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [تجربة المشرف](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [مراقبة المكالمات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [التقارير وتحليلات الوقت الفعلي في Zoom مركز الاتصال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [تجربة المسؤول](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [أدوار Zoom مركز الاتصال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [إدارة توجيه المكالمات وأرقام الهاتف](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [إدارة وتعيين تراخيص المستخدم، والاستحقاقات، والمعلومات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [الرسائل القصيرة و10DLC](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [إدارة الحملات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [التفضيلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [المساعدة الخبيرة بالذكاء الاصطناعي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse والتكاملات ودفاتر العناوين](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [السجلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [تخزين البيانات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [اسأل QM](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [تكوين QM التلقائي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [تحليلات وإعداد التقارير](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX تحليلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [تقارير على مستوى الحساب القديمة لـ Zoom مركز الاتصال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [تقارير Zoom مركز الاتصال القديمة في الوقت الفعلي](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [تقارير Zoom مركز الاتصال التاريخية القديمة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [لوحة المعلومات القديمة لـ Zoom مركز الاتصال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [تقارير Workforce Management من Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [تقارير Zoom Quality Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [تقارير Zoom Virtual Agent](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [واجهات برمجة التطبيقات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/apis.md)
- [الخصوصية والأمان والامتثال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [استراتيجيات الترحيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [ملاحظات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/notes.md)
- [استكشاف الأخطاء وإصلاحها](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [رؤى الخبراء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights.md): دروسك التعليمية خطوة بخطوة لإكمال هدف تقني محدد أو عملية معينة داخل تطبيق Zoom.
- [خيارات نشر سطح مكتب الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): بقلم جاستن شتاينبرغ
- [اختيار الوكيل باستخدام التوجيه القائم على المهارات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): بقلم كريغ ليثرن
- [تكامل إرسال الرسائل عبر WhatsApp للأعمال](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): بقلم مهدي جاتلاوي
- [الامتثال لمعايير PCI](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/pci-compliance.md): بقلم بن ديستيفن
- [التوجيه حسب الوقت من اليوم وساعات التشغيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): بقلم جاستن شتاينبرغ
- [البدء مع CX تحليلات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): بقلم كريغ ليثرن
- [دمج بيانات التفاعل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-engagement-data.md): بقلم جاستن شتاينبرغ
- [دمج ميزات Zoom مركز الاتصال في موقعك الإلكتروني](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): بقلم جاستن شتاينبرغ
- [مهام إعداد دردشة الويب والفيديو](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [الحملات](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [الميزات المتقدمة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [مكالمات المتابعة المجدولة، Cobrowse، و Zoom CX Web SDK](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [تخصيص تجربة دعم دردشة مستخدم](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): بقلم ماغي مانسون
- [أنشئ تجربة دردشة الخاصة بك](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [تكوين قواعد إشغال الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): أعدّه بهارجاف كوده وجاستن شتاينبرغ
- [أمثلة على التكوين](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [أقصى سعة للتفاعلات المتزامنة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [مراقبة تحميل القناة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [أفضل ممارسات التنفيذ](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [تكامل Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [توحيد العمل المباشر والعمل غير المتزامن باستخدام عناصر العمل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): أعدّه جاستن شتاينبرغ
- [إدارة الجودة في Zoom](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management.md): مرحبًا بك في وثائق Zoom Quality Management
- [شرح Zoom Quality Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer.md)
- [نظرة عامة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/overview.md): يوفر هذا القسم نظرة عامة على Zoom Quality Management.
- [رؤى](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/insights.md): يناقش هذا القسم مختلف الرؤى المتاحة مع Quality Management.
- [أدوات إدارة الأداء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [إدارة الحساب](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/account-management.md): يناقش هذا القسم كيفية إعداد وإدارة الحساب الخاص بك.
- [القيود](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/quality-management-explainer/limitations.md): تقدم هذه الصفحة معلومات حول قيود Quality Management.
- [رؤى الخبراء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/expert-insights.md): دروسك التعليمية خطوة بخطوة لإكمال هدف تقني محدد أو عملية معينة داخل تطبيق Zoom.
- [العمل مع لغات مختلفة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): بقلم ريك أربس
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator.md): مرحبًا بك في وثائق Zoom Revenue Accelerator.
- [شرح Zoom Revenue Accelerator](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md)
- [Zoom Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management.md): مرحبًا بك في وثائق Workforce Management
- [شرح Workforce Management](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer.md)
- [المفاهيم الأساسية](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer/core-concepts.md): يناقش هذا القسم المفاهيم الأساسية لـ Zoom Workforce Management. يُنصح مسؤولو الحساب وجدولة المهام بقراءة هذا القسم لفهم كل مفهوم أساسي قبل استخدام المنتج.
- [الإدارة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [تجربة الوكيل](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/workforce-management-explainer/agent-experience.md): يوفر هذا القسم نظرة عامة موجزة على تجربة الوكيل ضمن Workforce Management.
- [رؤى الخبراء](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/expert-insights.md): دروسك التعليمية خطوة بخطوة لإكمال هدف تقني محدد أو عملية معينة داخل تطبيق Zoom.
- [تعيين النشاط إلى الحالة](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): بقلم ريك أربس


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