> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Handledarerfarenhet

Det här avsnittet ger en översikt av handledarens upplevelse inom Zoom kontaktcenter, Zoom Workforce Management (WFM) och Zoom Quality Management. När du har läst det här avsnittet kan du förvänta dig att vara bekant med vanliga verktyg och funktioner som är centrala för att använda dessa produkter.

### Använda Zoom Workplace app

Precis som agenter måste handledaren, för att använda Zoom kontaktcenter i Zoom Workplace-appen,  [börja en arbets session](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). Därifrån kan handledare övergå till anpassade statusar för att undvika att snedvrida mätvärden för statusen “Inte redo”.

{% content-ref url="/pages/3c13938d379e8cb53a0d45be143216e99f6396bd" %}
[Samtalsövervakning](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/b884574c16df136f8610adfd42e30c5a7c47eeff" %}
[Zoom Workforce Management (WFM)](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/87f91379f9b0b5ab22936ab3e25daeb1337f77bf" %}
[Kvalitetsstyrning för Zoom](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/cbbae2eb12a5144a4348ef0e1178b17edec25801" %}
[Zoom kontaktcenter-rapportering och realtidsanalyser](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


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# Agent Instructions
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