> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Agentupplevelse

Det här avsnittet beskriver användarupplevelsen för att komma igång och bekanta dig med Zoom kontaktcenter, Zoom Workforce Management (WFM), Zoom Quality Management, Zoom AI Expert Assist, Zoom-webbportal och Zoom Workplace-appen. Efter att du har läst det här avsnittet kan du förvänta dig att vara bekant med vanliga inställningar i appen och funktioner som är centrala för användning av Zoom kontaktcenter och dess tillägg som ombud.

{% content-ref url="/pages/b7d0b4a15505944a27c18e9ee4c45ecf7c569aa2" %}
[Använda Zoom Workplace app](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/14e5c977325ce6ef5df58f780ebeea68b75abaa8" %}
[Engagemangshantering](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/e71882fb054a3648a14748b825a4ebb7b737cf90" %}
[Zoom AI Companion-engagemangsfunktioner](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/7102376f7ec88e3a53295ec80dbb8fb9bf2327df" %}
[AI-expertassisteringsfunktioner](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/06e9e4fd8eda7e4a673fdc5f74cbc319c9ba82ed" %}
[Zoom Workforce Management (WFM)](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/3a3b9ec62f66bd5d3ebea784b851a55741c37eca" %}
[Kvalitetsstyrning för Zoom](/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/sv/business-services/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.