# Experiência do Agente

Esta seção descreve a experiência do usuário para começar e se familiarizar com o central de contato do Zoom, o Workforce Management (WFM), o Zoom Quality Management, o Zoom AI Expert Assist, o Portal web do Zoom e o aplicativo Zoom Workplace. Depois de ler esta seção, você pode esperar estar familiarizado com Configurações e recursos comuns no aplicativo e baseados na web, centrais para usar o central de contato do Zoom e seus add-ons como um agente.

{% content-ref url="/pages/2a73b107019d716db8c0c91d1e4e43d9ff1bbdee" %}
[Usando o aplicativo Zoom Workplace](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/ec2a9f66258a9d830e696b92218731fe97b8f946" %}
[Tratamento de Engajamento](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/05847404cb64ee52560705caca640f1c0d52dbf5" %}
[Recursos de Engajamento do Zoom AI Companion](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/f534988d18bc30f6ca4b7f165a7965b42e17e100" %}
[Recursos do Assistente Especialista em IA](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/567553d4215713959e5c85565fca147e8eeb5500" %}
[Zoom Workforce Management (WFM)](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/7ad573538e9525c9d05e0d9049d632a4e38fb391" %}
[Zoom Gestão da Qualidade](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


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```
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```

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