# Insights de especialistas

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[Opções de Implantação do Desktop do Agente](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md)
{% endcontent-ref %}

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[Seleção de agente usando Roteamento baseado em habilidades](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md)
{% endcontent-ref %}

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[WhatsApp para Integrações de mensagem Corporativa](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md)
{% endcontent-ref %}

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[Conformidade PCI](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/pci-compliance.md)
{% endcontent-ref %}

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[Roteamento por hora do dia e horário de funcionamento](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md)
{% endcontent-ref %}

{% content-ref url="/pages/18553a1f7b42d107bd4b84742ec024d777be2372" %}
[Primeiros passos com as análises de CX](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md)
{% endcontent-ref %}

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[Integrar dados de engajamento](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-engagement-data.md)
{% endcontent-ref %}

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[Integrar recursos do Zoom central de contato em seu site](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md)
{% endcontent-ref %}

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[Personalize a experiência de Suporte de chat do usuário](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md)
{% endcontent-ref %}

{% content-ref url="/pages/dd83bc721a3d038cf1a5b5c09a1c82ea0d381350" %}
[Configurando regras de ocupado do agente](/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

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