# Serviços Corporativos - [Zoom central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center.md): Bem-vindo à documentação da central de contato do Zoom - [Bluepaper de Experiência do Cliente do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience.md): Um guia técnico abrangente, de ponta a ponta — ou Whitepaper, se preferir — da suíte Zoom Customer Experience (CX). - [Visão geral](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview.md) - [Recursos](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md) - [Complementos](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md) - [Arquitetura](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md) - [Zonas SIP](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md) - [Normas de Segurança](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/security-standards.md) - [Licenças](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md) - [Integrações](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md) - [Rede](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/overview/networking.md) - [Componentes](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md) - [Canais](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md) - [Fluxos](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md) - [Filas e Habilidades](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md) - [Perfis de Roteamento](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md) - [Biblioteca de Recursos e Disposições](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md) - [Salas de Espera, correio de voz e Pesquisas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md) - [Construindo Seu Sistema Dentro do ZCC (Conselho)](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md) - [Experiência do Agente](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience.md) - [Usando o aplicativo Zoom Workplace](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md) - [Tratamento de Engajamento](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md) - [Recursos de Engajamento do Zoom AI Companion](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md) - [Recursos do Assistente Especialista em IA](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md) - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md) - [Zoom Gestão da Qualidade](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md) - [Experiência do Supervisor](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience.md) - [Monitoramento de chamada](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md) - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md) - [Zoom Gestão da Qualidade](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md) - [Zoom Relatórios da central de contato e análises em tempo real](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md) - [Experiência do administrador](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience.md) - [Funções do Zoom central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md) - [Gerenciando roteamento de chamadas e Números de telefone](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md) - [Gerenciando e atribuindo licenças de usuário, direitos e informações](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) - [SMS e 10DLC](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md) - [Gestão de Campanhas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md) - [Preferências](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md) - [Assistência especializada de IA](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/page.md) - [Cobrowse, integrações e catálogos de endereços](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md) - [Logs](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md) - [Armazenamento de dados](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md) - [Pergunte ao QM](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md) - [Configuração automática do QM](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md) - [Análises e relatórios](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) - [Análises de CX](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) - [Relatórios legados no nível da conta da central de contato Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md) - [Relatórios em tempo real do central de contato Zoom legado](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md) - [Relatórios históricos legados do Zoom da central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md) - [Painel Legado do Zoom da central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md) - [Zoom Workforce Management (WFM) Reports](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md) - [Relatórios de Gestão da Qualidade do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md) - [Relatórios do Zoom Virtual Agent](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md) - [APIs](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/apis.md) - [Privacidade, segurança e conformidade](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md) - [Estratégias de migração](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/migration-strategies.md) - [Notas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/notes.md) - [Resolução de problemas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/troubleshooting.md) - [Insights de especialistas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights.md): Seus tutoriais passo a passo para concluir uma meta ou processo técnico específico dentro de um aplicativo Zoom. - [Opções de Implantação do Desktop do Agente](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Escrito por Justin Steinberg - [Seleção de agente usando Roteamento baseado em habilidades](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Escrito por Craig Letheren - [WhatsApp para Integrações de mensagem Corporativa](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Escrito por Mehdi Jatlaoui - [Conformidade PCI](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/pci-compliance.md): Escrito por Ben DeStephen - [Roteamento por hora do dia e horário de funcionamento](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Escrito por Justin Steinberg - [Primeiros passos com as análises de CX](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Escrito por Craig Letheren - [Integrar dados de engajamento](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-engagement-data.md): Escrito por Justin Steinberg - [Integrar recursos do Zoom central de contato em seu site](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Escrito por Justin Steinberg - [Tarefas de configuração de chat e vídeo na Web](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md) - [Campanhas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md) - [Recursos avançados](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md) - [Callbacks agendados, Cobrowse e Zoom CX Web SDK](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md) - [Personalize a experiência de Suporte de chat do usuário](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Escrito por Maggie Munson - [Crie sua experiência de chat](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md) - [Configurando regras de ocupado do agente](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Autoria de Bhargav Kode e Justin Steinberg - [Exemplos de configuração](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md) - [Capacidade máxima de engajamento simultâneo](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md) - [Monitorização da carga do canal](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md) - [Melhores Práticas de Implementação](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md) - [Workforce Management (WFM) Integrações](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md) - [Unificando o trabalho ao vivo e assíncrono com itens de trabalho](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Escrito por Justin Steinberg - [Zoom Gestão da Qualidade](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management.md): Bem-vindo à documentação do Zoom Quality Management - [Explicador de Gestão da Qualidade](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/quality-management-explainer.md) - [Visão geral](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/quality-management-explainer/overview.md): Esta seção fornece uma visão geral do Zoom Quality Management. - [Percepções](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/quality-management-explainer/insights.md): Esta seção discute vários insights disponíveis com a Gestão da Qualidade. - [Ferramentas de Gestão de Desempenho](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/quality-management-explainer/performance-management-tools.md) - [Gestão de conta](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/quality-management-explainer/account-management.md): Esta seção discute como configurar e gerenciar sua conta. - [Limitações](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/quality-management-explainer/limitations.md): Esta página fornece informações sobre as limitações de Gestão da Qualidade. - [Insights de especialistas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/expert-insights.md): Seus tutoriais passo a passo para concluir uma meta ou processo técnico específico dentro de um aplicativo Zoom. - [Trabalhando com Diferentes Idiomas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Escrito por Rick Arps - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management.md): Bem-vindo à documentação do Zoom Workforce Management - [Workforce Management (WFM) Explicação](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management/workforce-management-explainer.md) - [Conceitos Fundamentais](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management/workforce-management-explainer/core-concepts.md): Esta seção discute os conceitos centrais do Zoom Workforce Management (WFM). Recomenda-se que administradores de conta e agendando agendando leiam esta seção para entender cada conceito central antes de usar o produto. - [Administração](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management/workforce-management-explainer/management-and-administration.md) - [Experiência do Agente](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management/workforce-management-explainer/agent-experience.md): Esta seção fornece uma visão geral breve da experiência do agente no Workforce Management (WFM). - [Insights de especialistas](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management/expert-insights.md): Seus tutoriais passo a passo para concluir uma meta ou processo técnico específico dentro de um aplicativo Zoom. - [Mapeamento de Atividade para Status](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Escrito por Rick Arps --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://library.zoom.com/technical-library/pt/servicos-corporativos.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.