> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md).

# Zoom central de contato: Relatórios e análises em tempo real

{% hint style="info" %}
**Nota**

Consulte as [Análises e Relatórios](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) seção para informações adicionais.
{% endhint %}

### Nota Especial sobre Wallboards

Wallboards são displays digitais que fornecem atualizações em tempo real sobre métricas-chave de desempenho da central de contato, como volume de ligar, tempos de espera e disponibilidade de agentes. Wallboards podem oferecer tanto aos supervisores quanto aos agentes uma visão clara do status da central e do desempenho geral, e frequentemente são exibidos publicamente para facilitar o monitoramento por toda a equipe.

Dada a significativa Função que os wallboards desempenham no apoio à consciência operacional, esta seção é dedicada a destacar [wallboards em tempo real](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md#wallboards) como um importante Recursos dentro da seção de Relatórios e Análises em Tempo Real.

Consulte a Central de suporte da Zoom para obter mais informações sobre [personalizando wallboards](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227).

{% hint style="info" %}
**Nota**\
Wallboards requerem autenticação para acessar e utilizar links dinâmicos, resultando em alterações periódicas na URL.
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd4_iiO65H63JU9W0wpkdQM58peUOEpjAkZbQLAKHS7N71r6IhK-eYT50KEx5w-kwkseFcJooSOP4dfHuYGnRyAkbj6uuFVVS3FzYWQpSpagpJ4aEvC7hPF2X7PQ7nIyUp2INSo?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdDD3l2a8B92k5XSfwY76aMUOnUQOHrhzyu2iMe5zBCCxWtoelrpWZ4pC2PzVkLFqEojTjN796_2OnEbdIy4_GtF1ymovDVjR25N1Kd3XJdxfK2buGEWFV-AZwEr1K8d74wXHw2yA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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