> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# Análises e Relatórios

Esta seção fornece uma visão geral das capacidades de relatórios disponíveis com Zoom central de contato, Workforce Management (WFM), Zoom Quality Management e Zoom Virtual Agent.

Vários destes relatórios também estão Disponível nativamente [dentro do aplicativo Zoom local de trabalho](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/ff15602d28f717239c752ddc75ea6579d23f2af8" %}
[CX análises](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/9dcec2ba7ea813e8f0ab170669fd0472e5dac829" %}
[Relatórios legados da central de contato Zoom ao nível da conta](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/0c2d1698936ac02ea430fc57c45cba1d24ea3344" %}
[Relatórios em tempo real da central de contato Zoom legada](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/a35b072c4fb7fb4452145e52ff2fede9c6b8a3a2" %}
[Relatórios históricos legados do Zoom central de contato](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/1d701b184c15e156acae6e4cda09be4e06169598" %}
[Painel legado da central de contato Zoom](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/fd9b9e9e2006e6e1f124c71071a2bb3b2beebfdd" %}
[Zoom Workforce Management (WFM) Relatórios](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/54e508a867092199174e5c1d1b9b7a29e8832cf1" %}
[Relatórios de Gestão de Qualidade do Zoom](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/ff16d956a9d035c828615df428f478b3ea249755" %}
[Relatórios do Zoom Virtual Agent](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
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