> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Experiência do agente

Esta seção descreve a experiência do usuário para começar e se familiarizar com o Zoom central de contato, Workforce Management (WFM), Zoom Quality Management, Zoom AI Expert Assist, o Portal web do Zoom e o aplicativo Zoom Workplace. Depois de ler esta seção, você pode esperar estar familiarizado com as Configurações e recursos comuns no aplicativo e baseados na Web, essenciais para usar o Zoom central de contato e seus add-ons como um agente.

{% content-ref url="/pages/2a73b107019d716db8c0c91d1e4e43d9ff1bbdee" %}
[Usando o aplicativo Zoom Workplace](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/ec2a9f66258a9d830e696b92218731fe97b8f946" %}
[Gestão de envolvimento](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/05847404cb64ee52560705caca640f1c0d52dbf5" %}
[Funcionalidades de Zoom AI](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/f534988d18bc30f6ca4b7f165a7965b42e17e100" %}
[Funcionalidades do Assistente Especializado em IA](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/567553d4215713959e5c85565fca147e8eeb5500" %}
[Zoom Workforce Management (WFM)](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/7ad573538e9525c9d05e0d9049d632a4e38fb391" %}
[Gestão da Qualidade do Zoom](/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.