> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer.md).

# Gestão da Qualidade do Zoom

O Zoom Quality Management utiliza transcrição com tecnologia de inteligência artificial e aprendizagem automática e análise de gravações para apoiar as operações da central de contato, o desempenho dos agentes e a satisfação do cliente. Com informações abrangentes, incluindo análise de sentimento, métricas de desempenho detalhadas, Tópicos de IA e Indicadores personalizáveis, o Quality Management permite aos supervisores e administradores identificar áreas de melhoria e tratar os problemas de forma proativa.

O Quality Management também inclui o Auto QM para avaliações automáticas com tecnologia de IA e o Ask QM para capacidades de interface de IA conversacional.

Para obter mais informações sobre o Quality Management, continue a ler; depois fale com a sua equipa de conta Zoom.

{% content-ref url="/pages/73d0be341e787ed3fb9cfd9f1cf44d9a9d83b8c6" %}
[Visão geral](/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/c367974cee4434715fb76426b71f87339d8c448b" %}
[Insights](/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/92bbc1ccea92b27067125a654505af7479f21fd6" %}
[Ferramentas de Gestão de Desempenho](/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/d812eadab3c5ceff09ee9305fc543e8da539b97e" %}
[Gerenciamento de conta](/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/b1ffdfe6152c9f8fcb783f253061ebac6e51b90b" %}
[Limitações](/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/4eb4ecca97ceeefd3f7d171d8ccecb3df1b34276" %}
[Insights de especialistas](/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.