> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan.md).

# Serviços Corporativo (for plan)

- [Zoom central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center.md): Bem-vindo à documentação do Zoom central de contato
- [Bluepaper da Experiência do Cliente do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience.md): Um guia técnico abrangente, de ponta a ponta — ou whitepaper, se preferir — para a suíte Zoom Customer Experience (CX).
- [Visão geral](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview.md)
- [Recursos](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [Complementos](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [Arquitetura](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [Zonas SIP](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [Padrões de Segurança](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [Licenças](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [Integrações](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [Rede](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [Componentes](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [Canais](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [Fluxos](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [Filas e Competências](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [Perfis de Roteamento](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [Biblioteca de Ativos e Disposições](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [Salas de espera, correio de voz e pesquisas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [Construindo o seu sistema no ZCC (Conselhos)](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [Experiência do agente](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [Usando o aplicativo Zoom Workplace](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [Gestão de envolvimento](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Funcionalidades de Zoom AI](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [Funcionalidades do Assistente Especializado em IA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Gestão da Qualidade do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [Experiência do supervisor](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [monitoramento de chamada](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Gestão da Qualidade do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom central de contato: Relatórios e análises em tempo real](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [Experiência do administrador](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Funções do Zoom central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [Gerenciando roteamento de chamadas e Números de telefone](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [Gerenciando e atribuindo licenças de usuário, permissões e informações](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS e 10DLC](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [Gerenciamento de campanhas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [Preferências](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [Assistência Especializada de IA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse, Integrações e Livros de endereços](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [Registros](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [Armazenamento de dados](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [Perguntar ao QM](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [Configuração automática de QM](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [Análises e Relatórios](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX análises](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [Relatórios legados da central de contato Zoom ao nível da conta](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [Relatórios em tempo real da central de contato Zoom legada](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [Relatórios históricos legados do Zoom central de contato](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [Painel legado da central de contato Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom Workforce Management (WFM) Relatórios](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Relatórios de Gestão de Qualidade do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Relatórios do Zoom Virtual Agent](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [Insights de CX](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/cx-insights.md)
- [APIs](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/apis.md)
- [Privacidade, segurança e conformidade](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [Estratégias de migração](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [Notas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/notes.md)
- [Solução de problemas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [Insights de especialistas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights.md): Seus tutoriais passo a passo para concluir uma meta ou processo técnico específico dentro de um aplicativo do Zoom.
- [Opções de Implementação do Desktop do Agente](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Escrito por Justin Steinberg
- [Seleção de Agentes Usando Roteamento Baseado em Competências](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Escrito por Craig Letheren
- [Integrações de mensagem do WhatsApp para Corporativo](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Escrito por Mehdi Jatlaoui
- [Conformidade PCI](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/pci-compliance.md): Escrito por Ben DeStephen
- [Roteamento por hora do dia e horário de funcionamento](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Escrito por Justin Steinberg
- [Primeiros passos com análises de CX](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Escrito por Craig Letheren
- [Integrar dados de engajamento](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/integrate-engagement-data.md): Escrito por Justin Steinberg
- [Integre os recursos do Zoom central de contato ao seu site](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Escrito por Justin Steinberg
- [Tarefas de configuração de chat e vídeo na Web](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [Campanhas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [Recursos avançados](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [Retornos de chamada agendados, Cobrowse e Zoom CX Web SDK](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [Personalizar a experiência de Suporte de chat do usuário](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Escrito por Maggie Munson
- [Crie a sua experiência de chat](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [Configurando as Regras de Ocupado do Agente](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Escrito por Bhargav Kode e Justin Steinberg
- [Exemplos de configuração](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [Capacidade Máxima de Envolvimento Simultâneo](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [Monitorização da Carga do Canal](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [Melhores Práticas de Implementação](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [Workforce Management (WFM) Integrações](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [Unificando o trabalho ao vivo e assíncrono com itens de trabalho](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Redigido por Justin Steinberg
- [Discador sem agente com campos personalizados](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/agentless-dialer-with-custom-fields.md): Redigido por Justin Steinberg
- [Métricas personalizadas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/custom-measures.md): Redigido por Craig Letheren
- [Casos de uso do destaque principal do resumo de engajamento](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-contact-center/expert-insights/engagement-brief-hero-use-cases.md): Redigido por Craig Letheren
- [Gestão da Qualidade do Zoom](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer.md)
- [Visão geral](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/overview.md): Esta seção fornece uma visão geral do Zoom Quality Management.
- [Insights](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/insights.md): Esta seção discute várias informações disponíveis com o Quality Management.
- [Ferramentas de Gestão de Desempenho](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/performance-management-tools.md)
- [Gerenciamento de conta](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/account-management.md): Esta seção discute como configurar e gerenciar sua conta.
- [Limitações](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/limitations.md): Esta página fornece informações sobre as limitações do Quality Management.
- [Insights de especialistas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/expert-insights.md): Seus tutoriais passo a passo para concluir uma meta ou processo técnico específico dentro de um aplicativo do Zoom.
- [Trabalhando com Diferentes Idiomas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/quality-management-explainer/expert-insights/working-with-different-languages-in-quality-management.md): Escrito por Rick Arps
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator.md): Bem-vindo à documentação do Zoom Revenue Accelerator.
- [Explicação do Zoom Revenue Accelerator](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): Esta página fornece uma visão geral do Zoom Revenue Accelerator (ZRA).
- [Como o ZRA funciona](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): Esta página discute como o Zoom Revenue Accelerator (ZRA) funciona.
- [Requisitos do ZRA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): Esta página discute os requisitos do Zoom Revenue Accelerator (ZRA).
- [Integrações do ZRA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): Esta página discute as integrações do Zoom Revenue Accelerator (ZRA).
- [Experiência do usuário do ZRA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): Esta página trata da experiência do usuário do Zoom Revenue Accelerator (ZRA).
- [Considerações do administrador para o ZRA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): Esta página discute as preocupações do administrador com o Zoom Revenue Accelerator (ZRA).
- [Privacidade e segurança dos dados na ZRA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): Esta página discute a privacidade e a segurança dos dados do Zoom Revenue Accelerator (ZRA).
- [Limitações do ZRA](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): Esta página discute as limitações do Zoom Revenue Accelerator (ZRA).
- [Zoom Virtual Agent](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-virtual-agent.md): Bem-vindo à documentação do Zoom Virtual Agent
- [Explicação do Zoom Virtual Agent](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-virtual-agent/zoom-virtual-agent-explainer.md): Explore a arquitetura, configuração, integrações, comportamento e análises do Zoom Virtual Agent para voz e chat.
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management.md): Bem-vindo à documentação do Zoom Workforce Management (WFM)
- [Workforce Management (WFM) Explicação](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management/workforce-management-explainer.md)
- [Conceitos fundamentais](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management/workforce-management-explainer/core-concepts.md): Esta seção discute os conceitos fundamentais do Zoom Workforce Management (WFM). Recomenda-se que administradores de conta e agendando leiam esta seção para entender cada conceito fundamental antes de usar o produto.
- [Administração](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [Experiência do agente](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management/workforce-management-explainer/agent-experience.md): Esta seção fornece uma breve visão geral da experiência do agente no Workforce Management (WFM).
- [Insights de especialistas](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management/expert-insights.md): Seus tutoriais passo a passo para concluir uma meta ou processo técnico específico dentro de um aplicativo do Zoom.
- [Mapeamento de atividade para status](https://library.zoom.com/technical-library/pt/servicos-corporativo-for-plan/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Escrito por Rick Arps


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