> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md).

# Zoom contactcenterrapportage en realtime analyse

{% hint style="info" %}
**Opmerking**

Zie de [Analyse en rapportage](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) sectie voor meer informatie.
{% endhint %}

### Speciale opmerking over wallboards

Wallboards zijn digitale displays die realtime-updates geven over belangrijke prestatiecijfers van het contactcenter, zoals bellenvolume, wachttijden en beschikbaarheid van agents. Wallboards kunnen zowel supervisors als agents een duidelijk beeld geven van de status en algehele prestaties van het centrum, en worden vaak openbaar weergegeven zodat het hele team ze eenvoudig kan monitoren.

Gezien de belangrijke Rol die wallboards spelen bij het ondersteunen van operationeel bewustzijn, is deze sectie gewijd aan het benadrukken [realtime wallboards](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md#wallboards) als een belangrijke Functie(s) binnen de sectie Rapportage en Realtime analyse.

Raadpleeg het Ondersteuningscentrum van Zoom voor meer informatie over [het aanpassen van wallboards](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227).

{% hint style="info" %}
**Opmerking**\
Wallboards vereisen authenticatie om Access te krijgen tot en dynamische links te gebruiken, wat resulteert in periodieke URL-wijzigingen.
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd4_iiO65H63JU9W0wpkdQM58peUOEpjAkZbQLAKHS7N71r6IhK-eYT50KEx5w-kwkseFcJooSOP4dfHuYGnRyAkbj6uuFVVS3FzYWQpSpagpJ4aEvC7hPF2X7PQ7nIyUp2INSo?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdDD3l2a8B92k5XSfwY76aMUOnUQOHrhzyu2iMe5zBCCxWtoelrpWZ4pC2PzVkLFqEojTjN796_2OnEbdIy4_GtF1ymovDVjR25N1Kd3XJdxfK2buGEWFV-AZwEr1K8d74wXHw2yA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.