> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Ervaring van de agent

In dit gedeelte wordt de gebruikerervaring beschreven voor het beginnen met en vertrouwd raken met Zoom contactcenter, Zoom Workforce Management, Zoom Quality Management, Zoom AI Expert Assist, het Zoom-webportal en de Zoom Workplace-app. Na het lezen van dit gedeelte kunt u verwachten vertrouwd te zijn met algemene in-app- en webgebaseerde Instellingen en functies die centraal staan bij het gebruik van Zoom contactcenter en de Toevoegen-ons ervan als agent.

{% content-ref url="/pages/25b9f831240c27dad727246e1c7f61314a81aa84" %}
[De Zoom Workplace-app gebruiken](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/3ae23e14ba829780a66f22e89648cb8a08d5a86d" %}
[Afhandeling van betrokkenheid](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/e2f06878d7d497dc8c0ccaacbee7aa842ad83a4c" %}
[Zoom AI Functie(s)](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/e331b539dbf77a2a3fda44af04c3a212db7da79f" %}
[Functies van AI Expert Assist](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/e554f4bfc93ca106cad5756c2388553a8d1f1839" %}
[Zoom Workforce Management](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/9edaa9cc2e9638e63ab216656e1c1bfd1c745fb3" %}
[Zoom Quality Management](/technical-library/nl/zakelijke-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
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```
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.