> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).

# Kanaallastbewaking

Supervisors kunnen het CX analyse Dashboard en rapporten openen om uitgebreide informatie over kanaallast te bekijken, omdat deze gedetailleerde gegevens niet worden weergegeven in standaard statusweergaven.

<div align="left"><figure><img src="https://3901650588-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2Fgit-blob-7c4722f685a5f6f6df13c0c4690328b9006b6afc%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure></div>

**Wat supervisors moeten monitoren**:

* Huidig engagementaantal per kanaalsoort
* Resterende Capaciteit vóór bezetstatus
* Kanaalspecifieke gebruikspatronen
* Effectiviteit van bezettingsregels en optimalisatiemogelijkheden

**Analytische best practices**:

In plaats van simpelweg het aantal "Ready"-agents te tellen, moeten supervisors:

1. De geconfigureerde Bezettingsregels voor hun teams begrijpen
2. De Instellingen voor Engagement Capaciteit in verschillende agentprofielen controleren
3. Kanaallastverdeling en -patronen analyseren
4. Gebruik uitgebreide analyse om beslissingen over personeelsinzet en Routering te nemen


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/nl/zakelijke-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.