> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Supervisorervaring

Deze sectie geeft een overzicht van de supervisorervaring binnen Zoom contactcenter, Zoom Workforce Management en Zoom Quality Management. Na het lezen van deze sectie kunt u verwachten bekend te zijn met veelgebruikte hulpmiddelen en functies die centraal staan bij het gebruik van deze producten.

### De Zoom Workplace app gebruiken

Net als agents moet de supervisor, om Zoom contactcenter binnen de Zoom Workplace app te gebruiken, [een werksessie starten](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). Van daaruit kunnen supervisors overschakelen naar aangepaste statussen om te voorkomen dat de meetgegevens voor de status “Niet gereed” vertekend raken.

{% content-ref url="/pages/2b1adff054b87e5e541e6a1f3da7543dbac2f9a1" %}
[oproepmonitoring](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/c298f50ede76d720733aca8c973f291700fe92ec" %}
[Zoom Workforce Management](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/6cea0f9e33a665c59c6bce90806eaded9fe5a970" %}
[Zoom kwaliteitsbeheer](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/1aefd87192a9e4e6b21db29f6d0252ca9dc0ecc7" %}
[Rapportage en realtime analyse van Zoom contactcenter](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

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